Summary
Overview
Work History
Education
Skills
References
Languages
Board Member on The Estaire Volunteer Fire Department
Timeline
Generic

Lori Bodick

Sudbury,Ontario

Summary

To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Automotive Parts Clerk /Shipping and Receiving Clerk

Witrak Automotive Specialties
09.2018 - 12.2021
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Reviewed order data to verify transactions and shipping dates
  • Processed invoices and order forms for goods received and shipped for proof of transactions
  • Communicated with vendors and suppliers to verify timely delivery of goods

Sales Consultant

McQueen's Furniture
09.2007 - 12.2009
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Maximized customer retention by resolving issues quickly.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Day Shift Lead Hand

Estaire Gas Bar & Restaurant
01.2006 - 01.2007
  • Opening Restaurant, Product ordering and inventory tracking, Produced and created menu's, Researched menu pricing details to accommodate specific target markets, Managed & programmed electronic devices, debt machine cash register, Prompt organization skills with ordering food and beverages, Prompt and efficient multi-tasking skills, Organized & maintained 12 tables, with fast turn over rate, Provided excellent customer service skill under all circumstances

Accounts Manager

Techknowledgy Solutions - Xerox
01.2005 - 01.2006
  • Certified Xerox Accounts manager, Attended intense sales training courses at Xerox in Toronto, 2 months of full sales training at Xerox Learning Centre, Successful at reaching monthly sales target of $55,000, 2005 sales target achieved by 113% of plan, Managed territory of 400 existing Xerox accounts, Improving productivity & efficiency levels in office environments, Successful in winning in the competitive market, Gaining new clients through establishing positive client rapport to maintain excellent client relationships, Cold calls, Follow up appointments, building new relationships, Researched and evaluate clients businesses to provide correct solutions to increase revenue and increased workflows, Sustained strong revenue gains despite a fiercely competitive and declining market, Prepared and presented proposals, equipment demonstrations, and consulting tasks, Successful with equipment implementation according to clients requests and requirements, Equipment Leasing training, Preparing leasing contracts

Education

Advertising -

Cambrian College
Sudbury, ON

Kirkland Lake Collegiate & Vocational Institute Secondary School
Kirkland Lake, ON
06.1997

Skills

  • Xerox Sales Training Certificate
  • Smart Serve Certificate
  • Valid Class G Drivers License
  • Excellent written and verbal skills
  • Analytical Thinking
  • Exceptional ability to handle conflict in proper manner
  • Highly motivated and energetic
  • Dedicated and enthusiastic
  • Excellent Team Player
  • MS Office

References

Tim Lachapelle - Prior Parts manager at Witrak Auto Specialties (705 677-8078

Lindsey Heino - TSi - (705) 691-1024

Jenny Borton - Estaire Gas Station-  (705) 665-5262

Languages

English
Native or Bilingual

Board Member on The Estaire Volunteer Fire Department

I have been an active member on the Estaire Fire Department Board for 6 years

Timeline

Automotive Parts Clerk /Shipping and Receiving Clerk

Witrak Automotive Specialties
09.2018 - 12.2021

Sales Consultant

McQueen's Furniture
09.2007 - 12.2009

Day Shift Lead Hand

Estaire Gas Bar & Restaurant
01.2006 - 01.2007

Accounts Manager

Techknowledgy Solutions - Xerox
01.2005 - 01.2006

Advertising -

Cambrian College

Kirkland Lake Collegiate & Vocational Institute Secondary School

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Lori Bodick