Lori Strand
East Coulee,AB
Summary
Accomplished Customer Service Sales Representative with a proven track record at Save On Foods, enhancing customer satisfaction and loyalty through exceptional service and efficient problem-solving. Skilled in cash handling and organizational tasks, demonstrating strong teamwork and communication abilities. Achieved notable improvements in customer engagement and store visual merchandising, contributing to long-term business growth. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
Customer Service Sales Representative
Canadian Tire
09.2022 - 06.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Store Associate
Extra Foods
06.2013 - 08.2023
Customer Service Representative
Save-On-Foods
11.2015 - 08.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
- Assisted in training of new hires, sharing best practices and company policies.
- Built relationships with customers and community to promote long term business growth.
Front Desk Agent and Room Cleaner
Motel 6
02.2015 - 10.2015
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Improved guest satisfaction by maintaining a high standard of cleanliness in guest rooms and common areas.
- Provided backup support to other housekeeping staff during peak hours or absences, demonstrating adaptability and teamwork.
Sales Associate
Extra Foods
06.2013 - 08.2014
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Daycare Owner/Operator
Lori Bickert
08.1999 - 06.2012
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Assisted in potty training and toilet hygiene.
Education
High School Diploma -
H.J. Cody High School
Sylvan Lake, AB06.1992
Skills
- Goal-Oriented
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Organizational Skills
- Excellent Communication
- Product Knowledge
- Account Management
- Customer Complaint Resolution
- Shipping coordination
- Time management abilities
- Customer Engagement
- Retail display setup
- Customer Service
Timeline
Customer Service Sales Representative
Canadian Tire
09.2022 - 06.2024
Customer Service Representative
Save-On-Foods
11.2015 - 08.2022
Front Desk Agent and Room Cleaner
Motel 6
02.2015 - 10.2015
Store Associate
Extra Foods
06.2013 - 08.2023
Sales Associate
Extra Foods
06.2013 - 08.2014
Daycare Owner/Operator
Lori Bickert
08.1999 - 06.2012
High School Diploma -
H.J. Cody High School
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