Lori Bartlett
North Vancouver,BC
Summary
I am a polished and poised professional seeking a rewarding career in a senior level Management position. I offer an extensive range of skills in a luxury environment and corporate experience that will contribute to the growth and goals of your organization specifically in a high volume fast paced environment.
Overview
16
16
years of professional experience
Work History
Store Director
Louis Vuitton - LVMH
Vancouver, BC
01.2024 - Current
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Boutique Manager
Cartier
Vancouver
05.2017 - 01.2024
- Effectively lead, develop and support the sales and operations of the boutique to meet and exceed all sales and operations KPI's and drive profitability
- Strong, decisive and collaborative leader who builds a climate of extraordinary client experiences both locally and abroad
- Play and active role on the sales floor to manage and motivate the team to drive client development for both prospective and loyal clients
- Evaluate and hire talent to build a high performing and stable team by creating both talent and educational development plans
- Continually encourage and coach the team to build a robust succession plan.
Sales Manager
Tiffany & Co
Calgary & Vancouver
03.2011 - 05.2017
- Accountable for the daily operational needs of the store, including driving sales and, hiring, labor budgets, scheduling, coaching, performance reviews Developing and maintaining relationships both internally and externally
- Implement and monitor company programs and marketing standards
- Inventory control and merchandising standards to maximize sales on new product
- Team building , motivating staff, setting the direction for the day and maximizing productivity through effective training in a fair and pleasant environment Accountable for sales and all key performance indicators
Store Manager
Murale
Calgary
09.2009 - 03.2011
- Oversee all aspects of the day to day operations, including scheduling and labor budgets ,business planning and daily maintenance of the store as well as adhering to marketing plans Provide direction , coaching and leadership to two co-managers to achieve operational goals and to develop leadership team for succession planning Ensure a continuous effort is dedicated to relationship building and ultimate customer service on the part of all co- managers and associates Conduct pre-screening & behavioral based interviews on selected applicants to ensure candidates meet minimum job requirements and fit to company culture Identify and deliver on opportunities for growth Implement and monitor company programs as well as loss prevention policy and procedure Develop, deliver and execute strategic planning Actively and effectively manage associates by conducting performance assessments, providing feedback and setting challenging goals to improve on individual performance Promote and optimize teamwork
Skills
- Manage with integrity, discretion and knowledge that promotes the culture and values of the company
- Lead with fairness, objectivity and example
- Very strong customer service focus
- Excellent verbal and written communication skills
- Results driven with a strong entrepreneurial spirit
- Able to demonstrate a clam demeanor during periods of high volume and with time sensitive issues
- Able to shift focus and prioritize as required
- Operate at a high standard in order to lead by example for the entire team
- Flexibility at working in a variety of roles based on the needs of the business
- Team player with the ability to positively motivate staff and network locally, regionally, and internationally to build relationships with both staff and clients
- Ability and desire to travel
- Sales leadership
- Brand awareness
- Staff leadership
Languages
English
Native or Bilingual
References
References available upon request
Education And Qualifications
- Various Leadership, HR, Conflict Resolution , Customer Service Skills and Loss Prevention courses
- Skin Care and Ritual Education
- Canadian Jewelers Association – Graduate jeweler designation – Feb.2013
- Mount Royal University, C.A.P.P.A Certificate -2001 ( Canadian Association of Petroleum Production Accounting)
Timeline
Store Director
Louis Vuitton - LVMH
01.2024 - Current
Boutique Manager
Cartier
05.2017 - 01.2024
Sales Manager
Tiffany & Co
03.2011 - 05.2017
Store Manager
Murale
09.2009 - 03.2011