Lori Barker

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• Work with POS system to place orders, manage bills and handle complimentary items.
• Collaborate with team members and strategize ways to enhance productivity and team development
• Cultivate warm relationships with regular guests.
• Check identification for minimum age for sale of alcoholic beverages.
• Increase sales significantly by upselling higher-end products to guests.

• Answer questions about store policies and address customer concerns.
• Help customers complete purchases, locate items and join reward programs.
• Resolve customer service issues using company processes and policies and provide updates to customers.
• Operate cash register, check and credit card transactions with excellent accuracy levels.
• Check identification for proof-of-age for lottery and tobacco sales.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
• Followed alcohol awareness procedures for preventing excessive patron intoxication.
• Operated efficiently in high-volume settings to prepare and serve many patrons
• Polished glassware, bussed tables and removed debris to keep customer areas clean.

• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Processed product returns and assisted customers with other selections.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.