Lori Bahm

• Managed unit leasing, rentals, and move-in paperwork, facilitating seamless tenant transitions.
• Handled tenant payments and maintained accurate account records, addressing billing inquiries promptly.
• Addressed tenant concerns through effective communication and professional support, enhancing tenant satisfaction.
• Completed facility inspections, cleanliness reviews, and safety checks.

• Processed purchases through point-of-sale and cash handling systems, ensuring accurate transactions and customer satisfaction
• Verified age identification for regulated alcohol sales compliance, maintaining legal standards and enhancing customer trust
• Restocked shelves and organized product displays across sales floor to enhance product visibility and improve shopping experience

• Reviewed income, identity, and support documents to verify loan eligibility.
• Prepared lending documents and ensured accuracy of Fairstone financial records for regulatory compliance.
• Explained loan terms and payment options to clients, facilitating informed decision-making.
• Contacted customers about overdue accounts to recover payments using billing systems and call scripts.

• Managed secure ballot handling, coordinated ballot distribution, and prepared election materials to ensure effective voting execution.
• Coordinated election day operations and facilitated voter registration updates to enhance electoral process efficiency.
• Verified and updated voter registration records and election databases to maintain accurate electoral information.

• Coordinated team schedules and practice sessions for youth baseball programs to enhance participation and engagement.

• Facilitated communication among parents, players, and coaching staff to ensure alignment and support.

• Managed budgets for travel, training, and team-building activities to optimize resource allocation.

• Worked with managers across the organization to identify best practices for use at all levels.

• Managed high-pressure situations and kept team professional while meeting service standards.

• Handled customer complaints with empathy and encouraged repeat business and loyalty.

• Processed employee timecards and payroll for 6-8 flat rate technicians with accuracy and timeliness.

• Coordinated routine maintenance and repair work to keep building functional and compliant with safety rules.

• Tracked parts inventory to support availability for internal and customer repairs.

• Developed strong working relationships with vendors, suppliers, and other stakeholders.

• Met or exceeded monthly goals for revenue, customer satisfaction, and operational efficiency.

• Reviewed service reports to find improvement areas and support better service delivery.

• Followed industry regulations, safety standards, and company policies to support operational integrity.

Researched competitive pricing models and updated rates.

• Took part in regular team meetings and shared feedback and ideas to support continuous improvement of service department operations.

• Managed customer appointments, recommended scheduled maintenance, and checked outstanding recall campaigns.

• Coordinated daily shop operations to improve workflow and support timely task completion.

• Assisted fixed operations manager with process improvements to support better shop efficiency.

• Prepared estimates for repairs and maintenance services.

• Set up tire storage tracking system to maintain accurate logs.

• Attended health and safety committee meetings to discuss workplace safety issues. to address workplace safety concerns.

• Managed inbound and outbound calls for Lauria Hyundai service leads, enhancing customer engagement.
• Recorded customer details and appointment updates in CRM, ensuring accuracy of service records.
• Facilitated customer retention through regular follow-up and proactive relationship building.
• Conducted follow-up calls to assess customer satisfaction with service experience, fostering long-term relationships.