Lori Bahm
Cobourg,ON
Summary
Proactive and goal-oriented professional with excellent time management, customer service and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fixed Operations Manager
Lauria Hyundai
Port Hope, ON
09.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with industry regulations, safety standards, and company policies at all times.
- Confirmed employee time cards and handled payroll of 6 - 8 flat rate technicians.
Service Manager
Lauria Hyundai
Port Hope, ON
08.2020 - 09.2021
- Analyzed service reports to identify areas of improvement.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Shop Coordinator
Lauria Hyundai
Port Hope, ON
09.2015 - 08.2020
- Assigned employees to specific duties.
- Participated in regular team meetings sharing feedback and ideas for continuous improvement of shop operations and overall performance.
- Coordinated daily shop operations, ensuring a smooth workflow and timely completion of tasks.
Business Development Center Representative
Lauria Hyndai
Port Hope, ON
09.2014 - 09.2015
- Generated leads by actively prospecting potential clients via telephone calls and email campaigns.
- Performed administrative tasks such as scheduling appointments, preparing reports and maintained customer database.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Certification
- Certified Joint Health & Safety Committee
- Transportation of Dangerous Goods
Timeline
Fixed Operations Manager
Lauria Hyundai
09.2021 - 09.2024
Service Manager
Lauria Hyundai
08.2020 - 09.2021
Shop Coordinator
Lauria Hyundai
09.2015 - 08.2020
Business Development Center Representative
Lauria Hyndai
09.2014 - 09.2015
- Certified Joint Health & Safety Committee
- Transportation of Dangerous Goods
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