Lori-Anne Subramaniam
Montreal,Canada
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2022
2022
years of professional experience
Work History
Customer Service Representative
TD Canada Trust
08.2016 - 11.2021
- Adapted to changing policies and procedures, maintaining compliance with regulations.
- Handled customer feedback constructively, identifying areas for improvement in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Completed data entry tasks with accuracy and efficiency.
- Collaborated with team members to enhance customer satisfaction and service quality.
- Handled inbound customer inquiries to resolve issues efficiently and effectively.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Operations Coordinator / Dispatcher
Trans-Pro Logistics
11.2014 - 08.2016
- Main point of contact for customers, kept an open line of communication both by phone and e-mail after hours and weekends.
- Coordinated logistics schedules to optimize delivery timelines and improve operational efficiency.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Multi-tasking abilities such as documenting details of customer and trucking company’s interaction into the system while on the phone.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Receptionist / Data Entry
Transport Lessard 2000
10.2013 - 11.2014
- Performed general secretarial duties, appointment set up, faxing and handling all outgoing correspondence.
- Handled general requests for information and data.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized filing systems for confidential documents and customer records.
Lifeguard / Swim Instructor for Adults
Centre YMCA Cartierville
09.2010 - 10.2013
- Monitored pool activities to ensure participant safety and compliance with established protocols
- Responded swiftly to emergencies, implementing first aid and rescue techniques as needed
- Collaborated with team members to execute emergency drills and improve response times
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Private Swim Instructor children and adults
Cégep Vanier College
09.2010 - 10.2013
- Organize and instruct private swimming lessons to children and adults.
- Evaluate and perfect their swim technique, develop teaching methods to help students overcome personal obstacles, difficulties and fears.
- Build a professional and trustworthy relationship with clients.
Lifeguard / Swim instructor / Swim coach / Aquafit instructor
Piscines Ville St-Laurent
06.2008 - 08.2011
- Resolving complaints related to the pool.
- Ensuring that all health and safety regulations are maintained in the swimming pool area.
- Supervising cleaning practices at the swimming tank.
- Strong ability to enforce established policies, rules and regulations.
Cashier
Loblaws/Provigo
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
BA - Linguistics
Concordia University
Montreal, QC01.2020
D.E.C. - Social sciences
Cégep Vanier College
Montreal, QC01.2012
D.E.S. - undefined
College Rachel
Montreal, QC01.2007
Skills
- Fluent in written and spoken English and French
- Proficient in Microsoft Office and Google Workspace
- Reliable punctuality
- Proficient in customer relationship management
- Independent and collaborative worker
- Resilient in high-stress situations
- Skilled in multitasking under tight deadlines
- Willingness to embrace new challenges
- Strong problem-solving skills
Timeline
Customer Service Representative
TD Canada Trust
08.2016 - 11.2021
Operations Coordinator / Dispatcher
Trans-Pro Logistics
11.2014 - 08.2016
Receptionist / Data Entry
Transport Lessard 2000
10.2013 - 11.2014
Lifeguard / Swim Instructor for Adults
Centre YMCA Cartierville
09.2010 - 10.2013
Private Swim Instructor children and adults
Cégep Vanier College
09.2010 - 10.2013
Lifeguard / Swim instructor / Swim coach / Aquafit instructor
Piscines Ville St-Laurent
06.2008 - 08.2011
D.E.C. - Social sciences
Cégep Vanier College
D.E.S. - undefined
College Rachel
Cashier
Loblaws/Provigo
BA - Linguistics
Concordia University
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