LOREVIC STA. ANA
Calgary,Alberta
Summary
Motivated professional with over 10 years of experience in customer service. Proven ability to solve problems and communicate effectively, enhancing customer relationships. Committed to improving customer experiences and fostering brand loyalty through exceptional service delivery.
Overview
13
13
years of professional experience
Work History
CUSTOMER SERVICE CASHIER
OLLY FRESCO’S
11.2024 - Current
- Provides a positive customer experience with fair and friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customer’s purchases.
- Resolve customer issues and answer questions.
- Complete opening on going and closing checklists as required.
- Prepare a hot beverage (coffee).
- Assisting with shelf stocking, cleaning and displays.
- Keeping the register area neat and stocked with essential supplies.
- Assist in food inventory and control while properly receiving and storing delivered items.
- Perform general and specific cleaning tasks using standard cleaning products as assigned by the supervisor.
- Other duties as assigned and required.
STORE ASSOCIATE
DOLLARAMA
10.2024 - 12.2024
- Performs all general operational duties and supports the merchandise receiving process according to the company standards.
- Merchandising: arrange and present products in a visually appealing and organized manner to attract customers and drive sales.
- Ensure constant inventory on the shelves.
- Assist in receiving and stocking of all merchandise.
- Prepare merchandise for purchase.
- Operate the cash register. Cashier duties.
- Provide equal customer service during operating hours.
- Follow health and safety procedures.
- Ensure store cleanliness.
JUNIOR ASSISTANT MANAGER2 (CUSTOMER SERVICE OFFICER)
BDO UNIBANK PHILIPPINES
06.2018 - 08.2024
- Took ownership of client complaints/issues, initiated action, followed up with respective units, resolved the problem within the stipulated time-frame, and kept the clients informed during the process.
- Process customer transactions quickly and efficiently and facilitate the use of alternate channels wherever possible.
- Responded to Customers via emails and within the agreed Service Level, accurately assessing customer needs to deliver an ideal solution.
- Managed Customer queries from logging to resolution, including assisting with general queries regarding bank products and online banking accounts.
- Manages Complaints through to resolution, dealing with all complaints following the internal complaints procedure and escalating unresolved complaints as required.
- Helps customers protect their accounts by reviewing suspicious activity, reversing transactions, and reissuing compromised debit and credit cards.
- Contributes to team effort by accomplishing related results as needed.
- Ensure that all targets (productivity, quality, and case details/maintenance) are met monthly.
Senior Process Expert
Maersk Global Service Center Philippines
07.2012 - 05.2018
- Take full responsibility and end-to-end ownership of customer import and export shipments and issues.
- Act and communicate proactively and keep customers informed of any issues or changes in the booking.
- Assist customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.
- Complete the booking process, complying with the Service Level Agreement and global process design.
- Conduct Vessel reconciliation and manifest process as per process design.
- Facilitate completion of documentation and invoicing process.
- Support with proactive activities that facilitate documentation and cargo release.
- Work in close coordination with Area Partners on needed follow-up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
Education
Bachelor of Science - Information Technology
University of Iloilo
Philippines03.2005
Skills
- Customer Service and Retention
- Effective Communication
- Attention to Details
- Time Management
- Problem-Solving
- Multitasking
- Digital Banking Proficiency
- Team collaboration
Timeline
CUSTOMER SERVICE CASHIER
OLLY FRESCO’S
11.2024 - Current
STORE ASSOCIATE
DOLLARAMA
10.2024 - 12.2024
JUNIOR ASSISTANT MANAGER2 (CUSTOMER SERVICE OFFICER)
BDO UNIBANK PHILIPPINES
06.2018 - 08.2024
Senior Process Expert
Maersk Global Service Center Philippines
07.2012 - 05.2018
Bachelor of Science - Information Technology
University of Iloilo
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