LORETTA V. BARROW
Antioch
Summary
Dynamic Administrative Officer with extensive experience at the Department of Veterans Affairs, excelling in budget management and performance improvement. Proven track record in leading diverse teams, enhancing cross-department collaboration, and implementing effective HR strategies. Adept at data analysis and conflict resolution, driving operational excellence in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Administrative Officer: Neurology Service (GS12/6)
Department of Veterans Affairs
San Francisco
07.2021 - Current
- Delegated authority to speak and act on behalf of the Service Chief on all administrative matters pertaining to Neurology Service with Service Chief and the Executive Leadership Team
- Direct supervisor of the following administrative and clerical staff, which includes assigning work, setting priorities, and reviewing/evaluating work assignments.
- Management of performance management system of subordinates; approving requested leave (sick leave, annual leave, Family Medical Leave, Paid Parental Leave, etc; coaching and developing employees; recommending corrective or disciplinary actions per guidance form Employe Labor Relations (HR).
- Currently under my supervision: 2.0 Program Specialists, GS 301-09, 3.0 Advanced Medical Support Assistants GS-679-06, 1.0 Lead Medical Support Assistant GS-769-07, 1.0 Contract Employee – Medical Support Assistant
- Independently manages program areas, including office budget and fiscal administration, strategic and operation planning, resource administration, human resources, and reports management.
- Management of National Headache Center of Excellence budget; costing to appropriate cost centers for travel, salary, equipment, etc
- Reviews all equipment requests from the Sections, advises the Chief on setting priorities for the requests, and ensures that the requests are fitted with the appropriate justifications to the Equipment Committee.
- Completed routine maintenance and repair.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Answered phone inquiries, directed calls and took messages.
- Assisted with set up for social events and food deliveries.
- Encouraged and improved cross-department internal communication.
- Received and distributed mail, letters and packages.
- Offered reception coverage to relieve staff during absences or breaks.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Performed accounting or financial analysis.
- Assisted organizational efforts by filing, entering data and answering phones.
- Reviewed and approved vendor invoices.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Administrative Officer: Nursing Mental Health Nursing (GS-11)
Department of Veterans Affairs
Palo Alto
01.2008 - 07.2021
- Manages the administrative day to day operations for Mental Health Nursing across three Medical Center Divisions within the Health Care System (Menlo Park, Palo Alto and Livermore Division), in additional to the CBOC’s; San Jose, Monterey, Sonora, Stockton, Marina, Fremont
- Independently managed the program areas, including office budget and fiscal administration, strategic and operation planning, resource administration, human resources, and reports management.
- Manages the recruitments efforts of 211.6 FTE through collaboration with Human Resources
- Represented management at labor management meetings, provides information, and resolves conflicts and/or problems that may arise and assures management officials are familiar with the negotiated agreement.
- Incumbent listens to problems and concerns of network employees and helps when possible or secures the advice from Human Resource Services.
- Management of workload among staff by analyzing the workload and other data used in resource planning.
- Managed two Cost Center accounts approximate combined total of $1 million dollars: for the Board of Supervisors of Santa Clara County and Valley Medical Center Hospital for Mental Health Nursing stakeholder usage of their services with 1 year + 3-year option.
Administrative Coordinator
Palo Alto Medical Foundation – Sutter Health
Palo Alto
03.2006 - 01.2008
- Communicates with front line staff keeping them informed of progress of inquiries and query resolution.
- Effectively established and maintained relationships with groups of diverse industries, sectors, cultures, an educational background.
- Provides support to all levels of staff regarding business unit activities, build rapport and cooperative working relationships.
- Provides support to other team members to ensure work priorities are met in a timely manner.
- Strong skillset developed including managing self-development through facility offered and online courses.
Admin Support, Human Resource Clerk, Admin Support Director's Office, Human Resource Management, Quality Management, Cooperative Studies Program
Department of Veterans Affairs
Palo Alto
03.2005 - 12.2006
- My responsibilities as a Program Support Assistant, Human Resource Clerk in The Director's Office, Human Resource Management, Cooperative Studies, and Quality Management consisted of me providing the following essential functions daily.
Education
Master of Business Administration -
University of Phoenix
01.2006
Skills
- Proficient with HR tools: USA Staffing, WebHR, e-Performance, TXP
- Excellent managerial and organization skills
- Superb interpersonal skills
- GEMBA and DMS techniques
- Budget management
- Performance management
- Human resources
- Data analysis
- Vendor management
- Policy writing
- Customer service
- Team leadership
- Effective communication
- Cross-department collaboration
- Conflict resolution
- Time management
- Process improvement
- Payroll and budgeting
- Expense reporting
- Travel arrangements
- Personnel management
- Workflow planning
- Office management
- Meeting facilitation
- Policy and procedure modification
- Scheduling and calendar management
- Training and coaching
- Relationship building
- Employee timesheet processing
- Microsoft Office Suite
- Meeting planning
- Business administration
- Microsoft Excel
- Performance improvement
- Senior leadership support
- Staff management
- Microsoft PowerPoint
Knowledge Skills Abilities
- Proficient with HR tools: USA Staffing, WebHR, e-Performance, TXP, etc.
- Excellent managerial and organization skills
- Superb interpersonal skills
- GEMBA and DMS techniques
Timeline
Administrative Officer: Neurology Service (GS12/6)
Department of Veterans Affairs
07.2021 - Current
Administrative Officer: Nursing Mental Health Nursing (GS-11)
Department of Veterans Affairs
01.2008 - 07.2021
Administrative Coordinator
Palo Alto Medical Foundation – Sutter Health
03.2006 - 01.2008
Admin Support, Human Resource Clerk, Admin Support Director's Office, Human Resource Management, Quality Management, Cooperative Studies Program
Department of Veterans Affairs
03.2005 - 12.2006
Master of Business Administration -
University of Phoenix