Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Loretta Plowman

Flin Flon,MB

Summary

Dynamic Ecommerce Store Owner with a proven track record at Warehouse One The Jean Store, excelling in customer relations and sales management. Leveraged strong analytical skills to enhance inventory control and optimize merchandising strategies, resulting in increased customer satisfaction and loyalty. Adept at fostering team collaboration and driving business growth through effective operations management.

Experienced with retail management, focusing on operational excellence and customer service. Utilizes effective team leadership and strategic planning to drive store performance. Track record of enhancing store profitability through inventory optimization and process improvements.

Professional with strong background in retail management, poised to drive business success. Skilled in inventory control, customer engagement, and financial oversight, ensuring operational efficiency. Focused on team collaboration and adaptable to changing business needs, delivering consistent and measurable results. Known for strategic thinking, reliability, and passion for creating positive customer experience.

Overview

22
22
years of professional experience

Work History

Ecommerce Store Owner

Myself
10.2016 - Current
  • Engaged with customers to provide product information and support purchasing decisions.
  • Developed knowledge of point-of-sale systems for efficient transaction processing.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Learned inventory management systems to track stock levels and product sales.

Store Manager

Warehouse One The Jean Store
05.2012 - 02.2015
  • Oversaw daily store operations, ensuring optimal inventory levels and product displays.
  • Trained and mentored staff, fostering a collaborative team environment and improving service quality.
  • Analyzed sales data to identify trends, adjust merchandising strategies, and optimize floor plans.
  • Managed scheduling and payroll, ensuring efficient workforce allocation in alignment with business needs.
  • Conducted regular performance evaluations, providing constructive feedback to improve employee productivity.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Manager/Dry Clean Associate

CleanRite Dry Cleaners
03.2011 - 05.2012
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Sales Associate

Warehouse One The Jean Store
04.2011 - 08.2011
  • Delivered exceptional customer service, enhancing overall shopping experiences and fostering customer loyalty.
  • Developed product knowledge to effectively communicate features and benefits to customers, driving informed purchasing decisions.
  • Collaborated with team members to execute promotional campaigns, increasing foot traffic and sales during peak periods.
  • Resolved customer complaints swiftly, maintaining high satisfaction levels while adhering to company policies and procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Cash Office/Supervisor/Cashier

Extra Foods
09.2008 - 09.2010
  • Supervised cash office operations, ensuring accuracy in daily transactions and reconciliations.
  • Trained and mentored staff on cash handling procedures and compliance standards.
  • Implemented process improvements to enhance operational efficiency and reduce discrepancies.
  • Conducted regular audits of cash drawers and safe to maintain accountability and security.
  • Collaborated with management to establish best practices for cash management and reporting.
  • Resolved customer service issues related to cash transactions, improving overall satisfaction.
  • Maintained detailed records of financial activities, ensuring adherence to company policies and regulations.
  • Trained and mentored new cash office employees, ensuring a smooth onboarding process and adherence to company policies.
  • Reduced cashier shortages by conducting thorough investigations into discrepancies and implementing corrective actions as needed.
  • Collaborated with store management to address any cash-related issues, fostering effective communication among team members.
  • Enhanced the security of the cash office by maintaining up-to-date knowledge of loss prevention measures.
  • Ensured compliance with all company policies, local regulations, and industry best practices pertaining to cash handling procedures.
  • Performed accurate balancing of all receipts and transactions.
  • Operated photocopy machine, cash register, and other office equipment.
  • Provided excellent customer service by resolving complex cash-related inquiries promptly and professionally.
  • Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.
  • Coordinated with other supervisors to ensure seamless transitions between shifts, promoting teamwork across departments within the store setting.
  • Traced back specific cash transactions to origins.
  • Prepared accurate bank deposits by reconciling daily sales reports with cash receipts.

Cashier/Sales Associate/Supervisor

Super Thrifty
03.2006 - 06.2007
  • Processed customer transactions efficiently using POS systems to enhance checkout experience.
  • Maintained accurate cash register balances through diligent tracking and reconciliation of daily sales.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction and loyalty.
  • Collaborated with team members to optimize workflow during peak hours, improving service speed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Cashier/Sales Associate

Wal-Mart
09.2003 - 01.2006
  • Processed customer transactions efficiently, ensuring accurate cash handling and point-of-sale operations.
  • Maintained knowledge of product offerings to provide exceptional customer service and support.
  • Monitored cash drawer balance at shift changes, ensuring financial accountability and integrity.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced shopping experience, provided product information and location assistance.

Education

Bachelor of Science - Psychology

Brandon University
Brandon, MB
03-2006

High School Diploma -

Margaret Barbour Collegiate Institute
The Pas, MB
06-2001

Skills

  • Store operations
  • Business networking
  • Store maintenance
  • Performance analysis
  • Employee scheduling
  • Merchandise planning
  • Operations management
  • Promotional planning
  • Sales management
  • Staff hiring
  • Social media marketing
  • Product marketing
  • E-commerce management
  • Customer relations
  • Staff management

Languages

English
Native or Bilingual

Timeline

Ecommerce Store Owner

Myself
10.2016 - Current

Store Manager

Warehouse One The Jean Store
05.2012 - 02.2015

Sales Associate

Warehouse One The Jean Store
04.2011 - 08.2011

Assistant Manager/Dry Clean Associate

CleanRite Dry Cleaners
03.2011 - 05.2012

Cash Office/Supervisor/Cashier

Extra Foods
09.2008 - 09.2010

Cashier/Sales Associate/Supervisor

Super Thrifty
03.2006 - 06.2007

Cashier/Sales Associate

Wal-Mart
09.2003 - 01.2006

Bachelor of Science - Psychology

Brandon University

High School Diploma -

Margaret Barbour Collegiate Institute

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Loretta Plowman