Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Loretta Lau

Richmond Hill,Ontario

Summary

Forward-thinking Operations Specialist bringing over 15 years of expertise in a fast paced, high stressed environment for airline sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Teams, Microsoft Outlook, Microsoft, Word, Microsoft Excel, Adobe Illustrations and Adobe InDesign.

Overview

19
19
years of professional experience

Work History

Lead Planner and Customer Service

CAE Inc
07.2015 - Current
  • Enhanced project efficiency by streamlining the planning process and optimizing resource allocation of 14 simulators and classrooms.
  • Developed detailed project plans, resulting in timely completion and high client satisfaction. Responsible with monitor NPS scores.
  • Implemented innovative scheduling techniques to improve overall project timelines and deliverables.
  • Managed cross-functional teams for seamless collaboration and optimal productivity.
  • Mentored junior planners, fostering professional growth and development within the team. Also a facilitator for internal training.
  • Coordinated with diverse stakeholders, ensuring clear communication and alignment on project objectives.
  • Maintained comprehensive documentation of all projects, facilitating efficient reporting and future reference.
  • Streamlined communication channels for improved information sharing among team members.
  • Analyzed historical data to inform accurate forecasting and informed decision-making in future training requirements.
  • Championed continuous improvement initiatives, driving increased efficiency within the planning department.
  • Presented regular progress updates to senior management, maintaining transparency on project status and challenges faced.
  • Leveraged advanced planning software tools to enhance accuracy in scheduling and resource management processes.
  • Resolved conflicts between team members diplomatically, fostering a positive work environment conducive to productivity.
  • Cultivated strong relationships with clients by consistently delivering outstanding results in line with their specific goals.
  • Navigated complex regulatory environments to ensure full compliance with industry standards throughout all projects managed.
  • Analyzed data related to performance and delivery of capital and operating projects.
  • Assessed market and customer insights to formulate business model recommendations.

Executive Manager

Waterloo Air Show Ltd
10.2012 - 06.2015
  • Led cross-functional volunteer teams through strategic initiatives, resulting in improved operational efficiency and reduced costs.
  • Managed budget planning and financial forecasting, ensuring optimal resource allocation for maximum return on investment.
  • Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
  • Negotiated high-value contracts with key partners and suppliers, securing favorable terms that supported business objectives.

Flight Coordinator

NovaJet
03.2011 - 10.2012
  • Notified pilots of upcoming flights.
  • Coordinated FBO requirements, customers car arrangements and catering requests
  • Filed all customs paperwork and coordinated location of customs clearances
  • Flight monitoring and pilot scheduling
  • Reviewed pilots' expense submissions
  • Dispatched Medevac flights during on-call shifts
  • Ensured all customers' needs have been met
  • Acted as flight attendant on Falcon 2000.

Air Traffic Controller

NavCanada
05.2009 - 09.2010
  • Obtained 92% or above in all 7 written exams
  • Demonstrated ability to work under stress and pressure
  • Demonstrated ability to prioritize and work with speed and accuracy
  • Demonstrated ability to memorize and follow procedures
  • Demonstrated ability to work in different shifts

Dispatch Supervisory

Toronto Airways Ltd
08.2004 - 08.2009
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Reduced response times with effective allocation of resources and prioritization of tasks.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
  • Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.

Education

Associate of Arts - Approach To Quality Service

Disney Institute
Orlando, ON
12.2023

Skills

  • Decision Making
  • Client Relations
  • Resource Allocation
  • Regulatory Compliance
  • Team Leadership
  • Stakeholder Engagement
  • Cross-functional Collaboration
  • Organizational Skills
  • Adaptability and Flexibility
  • Training and Development
  • Budgeting and Forecasting
  • Scheduling Expertise

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Japanese
Limited Working

Timeline

Lead Planner and Customer Service

CAE Inc
07.2015 - Current

Executive Manager

Waterloo Air Show Ltd
10.2012 - 06.2015

Flight Coordinator

NovaJet
03.2011 - 10.2012

Air Traffic Controller

NavCanada
05.2009 - 09.2010

Dispatch Supervisory

Toronto Airways Ltd
08.2004 - 08.2009

Associate of Arts - Approach To Quality Service

Disney Institute

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