Loretta Ebsary
Toronto
Summary
Experienced Residential Manager with proven background in property management and tenant relations. Strengths include effective communication, conflict resolution, and project management skills. Demonstrated success in improving operational efficiency and maintaining a high standard of facility maintenance. Focused on creating positive living environments for residents while achieving business objectives.
Overview
12
12
years of professional experience
Work History
Residential Manager
Amelin property management
11.2019 - Current
- Monitored rent payments from tenants to ensure timely collection of revenue.
- Established a customer service program to ensure tenants receive prompt response to requests and complaints.
- Ensured that all legal documents are properly filed according to established guidelines.
- Oversaw daily operations, maintenance, and administration of various properties.
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Responded quickly to emergency situations within residential buildings or on grounds; coordinated appropriate follow-up action.
- Performed administrative tasks such as scheduling appointments or responding emails promptly.
Resident Manager
Q residential
Toronto
08.2013 - 11.2017
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Assisted in recruiting new tenants for vacant units.
- Organized and maintained building records, including leases, maintenance logs
- Scheduled and supervised contractors to perform building upgrades and maintenance.
- Oversaw building maintenance and repairs, coordinating with contractors and maintenance staff to address issues promptly.
- Promoted tenant retention through proactive engagement and exceptional service.
Education
Social Service Worker - Social Work
Clarke Business College
Belleville, ON06-1996
Skills
- Rent collection
- Tenant relations
- Property maintenance
- Safety compliance
- Customer service
- Administrative support
- Property management
Timeline
Residential Manager
Amelin property management
11.2019 - Current
Resident Manager
Q residential
08.2013 - 11.2017
Social Service Worker - Social Work
Clarke Business College
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