LORETHA OLENLOA
Mississauga,ON
Summary
Results-driven and detail-oriented Business Analyst with over 6 years of experience in evaluating business processes, anticipating requirements, and implementing solutions to drive efficiency and effectiveness. Adept at leading cross-functional teams, conducting in-depth analyses, and delivering actionable insights. Proficient in process optimization, project management, and stakeholder engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst
MSC Consulting & Solutions Inc.
Toronto, ON
05.2019 - Current
- Design and implement the Client’s Inventory Management System and E-commerce Software application respectively, which boosted the business productivity and maximized value for the clients by 100%, and collaborated with developers to automate manual processes, saving time and money while decreasing errors by 60%
- Review business documents, and conduct Interviews, brainstorming, workshops, and JAD sessions with business clients to analyze their business requirements
- Recommended and designed technological improvements to their business processes and operational procedures using BPMN standards to quickly get the stakeholders on the same page and save 40% of development time
- Manage projects from planning to completion, ensuring alignment with business needs and timely deliverables! Work as Requirement Gatekeeper in the Scrum team by creating clearly defined user stories
- Identifying cross-team/ user story dependencies and roadblocks prevents multiple sprints derail and unnecessary frustration in the Scrum environment
- Provide postproduction support/analysis and assist in performing User Acceptance Testing (UAT), performance testing, and using the acceptance criteria to validate test plans to ensure the solution meets the business needs.
Business Analyst
Fleet Optics Inc.
Mississauga, ON
10.2016 - 08.2019
- Redesigned CRM system, saving 600 hours/month, increasing user experience by 70%, and boosting customer satisfaction by 55%
- Analyzed current Customer Service processes, identifying gaps and recommending solutions for 65% improvement
- Conducted surveys and drafted customer reports, receiving 100% positive feedback for alignment with requirements
- Participated in solution design and documentation, collaborating with the project team to leverage appropriate support as required
- Created specifications and diagrams, ensuring clarity and supporting successful milestone deliverables within timelines.
Business Analyst
MC Telecoms
Toronto, ON
10.2017 - 03.2019
- Analyzed software applications, achieving 90% stakeholder clarity and timely validations, reducing deadlines by 65%
- Gathered user requirements, and ensure alignment with business rules, resulting in an 80% decrease in development errors and enhanced process control
- Produced detailed reports and delivered engaging presentations to communicate insights and recommendations effectively
- Collaborated with IT and QA teams, enabling on-time, on-budget 'go-live' of enterprise implementations for 12,000+ global users.
Business Analyst
MC Telecoms
Toronto, ON
02.2016 - 08.2016
- Captured and documented future state functionality through AS-IS and To-BE workflows
- Participated in requirement elicitation sessions, utilizing interviews, questionnaires, observation, and brainstorming with stakeholders
- Assisted in conducting Sprint planning and Kick-off meetings, ensuring effective project initiation
- Facilitated scrum meetings and initiated daily stand-up meetings for streamlined team communication and progress tracking
- Conducted research and analysis to identify areas for improvement and provided recommendations.
Education
Post Graduate Diploma in Project Management & Business Analytics -
Canadian College of Business Science and Technology (In Progress)
Post Graduate Diploma -
Business Analyst Masters Program
B.Sc.(Business Administration) -
Rivers State University of Science & Technology
Ordinary National Diploma (OND) in Secretarial Studies -
Federal Polytechnic Unwana
Skills
- Business Analysis
- 6 years of Requirement Gathering & Elicitation
- 5 years experience in Business & Functional Requirement documentation and User Stories in an Agile environment
- 4 years experience in Gaps, SWOT & Impact Analysis, Risk Assessments
- 6 industrial years of experience in Software Development Life Cycle (SDLC)
- Tools & Techniques
- Agile & Waterfall Methodology
- Agile Scrum & Joint Application Development (JAD)
- Use Case Diagram (UCD)
- SQL, Jira & Confluence, Tableau
- MS- Office Suite, Access, Visio, PowerPoint, Project, Word, Excel, SharePoint, DevOps
- Business Process Model Notation (BPMN)
- Unified Change Management (UCM)
- Interpersonal & Consultative
- Advanced communication and presentation skills
- Self-supervised and a Team player
- Stake Holder Engagement & Vendor Management
- Decision maker/Problem solver/Analytical thinking
- Ability to train/Mentor
Certification
- Certified Scrum Product Owner (CSPO) – 2002
- Scrum Fundamentals Certified (SFC) – 2021
- IBA Certificate of Completion of Business Analysis – 2016
Timeline
Business Analyst
MSC Consulting & Solutions Inc.
05.2019 - Current
Business Analyst
MC Telecoms
10.2017 - 03.2019
Business Analyst
Fleet Optics Inc.
10.2016 - 08.2019
Business Analyst
MC Telecoms
02.2016 - 08.2016
Post Graduate Diploma in Project Management & Business Analytics -
Canadian College of Business Science and Technology (In Progress)
Post Graduate Diploma -
Business Analyst Masters Program
B.Sc.(Business Administration) -
Rivers State University of Science & Technology
Ordinary National Diploma (OND) in Secretarial Studies -
Federal Polytechnic Unwana
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