Loreta Pangayan
North York,ON
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Special Service Desk Associate
The Home Depot
02.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving approximately 50 returns, refunds and service desk inquiries.
- Coordinated with third-party vendors to resolve complex customer issues when necessary.
- Greeted customer at front desk and engaged in pleasant conversations while managing return /refund process..
- Provided top-notch customer service, resulting in increased customer loyalty and repeat business.
- Facilitated open communication between customers and technical support team members, expediting problem resolution.
- Delivered prompt assistance to fellow service desk associates, fostering a collaborative work environment.
- Identified recurring customer complaints and provided feedback on potential improvements in products or services offered.
Supervisor of Catering Operations
Smartbites Catering Services Inc.
11.2013 - 11.2021
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Negotiated with more than 30 vendors to secure cost-effective contracts, resulting in significant budget savings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for 25 staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Executive Assistant to Operations Manager
Philippine Postal Corporation
06.1998 - 10.2012
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for 10 executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Education
Bachelor of Arts - Business
Centennial College
Progress Ave., Scarborough06.2023
Bachelor of Science - Computer Science
Philippine Christian University
Taft Ave., Manila Philippines06.1996
Skills
- Strong Work Ethic
- Empathy and patience
- Customer service expertise
- Sales experience
- Complaint resolution
- Cross-selling techniques
- Staff Evaluation
- Team Development
- Facilities Inspection
- Team Leadership
- Decision-Making
- Operations Management
- Problem-Solving
- Complaint Handling
- Report Preparation
- Ticket management
Languages
English
Full Professional
Timeline
Special Service Desk Associate
The Home Depot
02.2022 - Current
Supervisor of Catering Operations
Smartbites Catering Services Inc.
11.2013 - 11.2021
Executive Assistant to Operations Manager
Philippine Postal Corporation
06.1998 - 10.2012
Bachelor of Arts - Business
Centennial College
Bachelor of Science - Computer Science
Philippine Christian University
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