Jennifer Owatan
Burlington,ON
Summary
Dynamic and results-driven professional with extensive experience at M.G. Shore Restaurants/Tim Hortons. Proven expertise in team leadership and customer service, enhancing operational efficiency and boosting customer satisfaction. Skilled in employee scheduling and training, fostering a collaborative environment while ensuring compliance with safety standards. Committed to driving performance and achieving business goals.
Overview
2022
2022
years of professional experience
Work History
Assistant Manager
M.G. Shore Restaurants@Tim Hortons
- Supported daily operations by coordinating schedules and tasks for team members.
- Assisted in maintaining accurate inventory records and managing supply orders.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to training new staff on standard operating procedures and best practices.
- Conducted regular quality checks to ensure compliance with company standards.
- Helped organize promotional events, boosting customer engagement and brand visibility.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Utilized software tools for tracking performance metrics and reporting outcomes effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Supervisor
M.G. Shore Restaurants/Tim Hortons
01.2013 - 08.2021
- Supervised daily operations, ensuring workflow efficiency and adherence to safety protocols.
- Trained and mentored team members on operational best practices and equipment usage.
- Implemented process improvements to enhance productivity and reduce downtime.
- Coordinated scheduling and resource allocation for optimal workforce management.
Front Counter Staff Member
M.G. Shore Restaurants @Tim Hortons
05.2012 - 03.2018
- Assisted customers with inquiries, providing accurate information and support.
- Processed transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of front counter area to enhance customer experience.
- Adapted quickly to changing priorities in a fast-paced environment.
Baker
M.G. Shore Restaurants @Tim Hortons
07.2010 - 12.2011
- Prepared a variety of baked goods, including breads, pastries, and breakfast/Lunch products, following established recipes.
- Operated baking equipment efficiently to ensure consistent product quality and safety standards.
- Managed inventory levels of ingredients, reducing waste through effective stock rotation practices.
- Collaborated with team members to enhance production workflows and meet daily baking targets.
- Trained new staff on proper baking techniques and equipment operation for increased efficiency.
- Complied with health and safety codes to protect staff and customers.
Education
Personal Support Worker
TriCare Academy
Oakville, ON01-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Employee scheduling
- Staff management
- Orientation and training
- Active listening
- Multitasking Abilities
Timeline
Supervisor
M.G. Shore Restaurants/Tim Hortons
01.2013 - 08.2021
Front Counter Staff Member
M.G. Shore Restaurants @Tim Hortons
05.2012 - 03.2018
Baker
M.G. Shore Restaurants @Tim Hortons
07.2010 - 12.2011
Assistant Manager
M.G. Shore Restaurants@Tim Hortons
Personal Support Worker
TriCare Academy