Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Owatan

Burlington,ON

Summary

Dynamic and results-driven professional with extensive experience at M.G. Shore Restaurants/Tim Hortons. Proven expertise in team leadership and customer service, enhancing operational efficiency and boosting customer satisfaction. Skilled in employee scheduling and training, fostering a collaborative environment while ensuring compliance with safety standards. Committed to driving performance and achieving business goals.

Overview

2022
2022
years of professional experience

Work History

Assistant Manager

M.G. Shore Restaurants@Tim Hortons
  • Supported daily operations by coordinating schedules and tasks for team members.
  • Assisted in maintaining accurate inventory records and managing supply orders.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Contributed to training new staff on standard operating procedures and best practices.
  • Conducted regular quality checks to ensure compliance with company standards.
  • Helped organize promotional events, boosting customer engagement and brand visibility.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Utilized software tools for tracking performance metrics and reporting outcomes effectively.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Supervisor

M.G. Shore Restaurants/Tim Hortons
01.2013 - 08.2021
  • Supervised daily operations, ensuring workflow efficiency and adherence to safety protocols.
  • Trained and mentored team members on operational best practices and equipment usage.
  • Implemented process improvements to enhance productivity and reduce downtime.
  • Coordinated scheduling and resource allocation for optimal workforce management.

Front Counter Staff Member

M.G. Shore Restaurants @Tim Hortons
05.2012 - 03.2018
  • Assisted customers with inquiries, providing accurate information and support.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of front counter area to enhance customer experience.
  • Adapted quickly to changing priorities in a fast-paced environment.

Baker

M.G. Shore Restaurants @Tim Hortons
07.2010 - 12.2011
  • Prepared a variety of baked goods, including breads, pastries, and breakfast/Lunch products, following established recipes.
  • Operated baking equipment efficiently to ensure consistent product quality and safety standards.
  • Managed inventory levels of ingredients, reducing waste through effective stock rotation practices.
  • Collaborated with team members to enhance production workflows and meet daily baking targets.
  • Trained new staff on proper baking techniques and equipment operation for increased efficiency.
  • Complied with health and safety codes to protect staff and customers.

Education

Personal Support Worker

TriCare Academy
Oakville, ON
01-2011

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Employee scheduling
  • Staff management
  • Orientation and training
  • Active listening
  • Multitasking Abilities

Timeline

Supervisor

M.G. Shore Restaurants/Tim Hortons
01.2013 - 08.2021

Front Counter Staff Member

M.G. Shore Restaurants @Tim Hortons
05.2012 - 03.2018

Baker

M.G. Shore Restaurants @Tim Hortons
07.2010 - 12.2011

Assistant Manager

M.G. Shore Restaurants@Tim Hortons

Personal Support Worker

TriCare Academy

Similar Profiles

CREATE PROFILE
Jennifer Owatan