Lorenzo Ochoa

• Developed signature cocktail recipes that improved customer satisfaction and engagement.
• Managed inventory levels, optimizing stock usage to reduce waste and improve profitability.
• Resolved guest concerns promptly, fostering a welcoming atmosphere and encouraging repeat visits.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Crafted and served a diverse range of cocktails and beverages to enhance guest experience.

•Ensured all trucks arriving and departing were loaded with correct material, achieving on-time deliveries to designated locations
•Inputted information into computer systems, maintaining accurate records of loads and billing statements for shipment accuracy
•Operated heavy machinery to complete repairs and projects, conducting daily maintenance to ensure optimal machine performance
•Prepared formulations with hot oil products and ran machinery, achieving efficient and consistent blending

•Demonstrated proper road safety and protocols, performing daily maintenance on heavy equipment to ensure safe operations
•Maintained contact with dispatch to receive daily loads and adapt to schedule changes, ensuring timely deliveries

•Maintained work area safety and product quality by inspecting machines, equipment, inventory, and fertilizers to meet customer satisfaction
•Completed various agitation jobs according to work orders and schedules, ensuring timely and accurate job completion
•Learned and fully complied with operational and driving regulations, protecting the company from avoidable liabilities

•Conducted interviews for prospective behavior technicians and trained new hires on ABA implementation for improved therapy outcomes
•Performed Quality Assurance evaluations on current Bts, ensuring delivery of top-quality therapy to clients
•Collaborated with operations manager, regional manager, and clinical lead manager on schedules, budgets, and therapist/family satisfaction
•Led outreach initiatives by collaborating with internal and external entities to enhance business relationships