Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorenzo Lobo

Ingersoll,Canada

Overview

4
4
years of professional experience

Work History

Auditor

Day & Ross
08.2020 - Current
  • Freight Invoice Auditing: Reviewing invoices from carriers, suppliers, and logistics providers to ensure accuracy, adherence to agreed-upon rates, and compliance with contracts and agreements
  • Rate Validation: Verifying that the rates charged by carriers align with the negotiated rates and tariffs in contracts or pricing agreements
  • Contract Compliance: Ensuring that invoiced charges match the terms and conditions outlined in contracts, tariffs, and service agreements
  • Dispute Resolution: Handling and resolving invoice disputes, late delivery issues, claims for damages, and other discrepancies with carriers or suppliers.

Co-Owner

Lelo's Bakery Inc
- Current
  • Family owned business that specializes in event planning, costumed baked goods, and ice cream
  • Prepare detailed event timelines and production schedules in advance of each event
  • Nurture and build relationships with vendors, venues, and other industry contacts to craft and implement creative and logistical aspects of all events
  • Stay current, and often ahead of the curve, on event planning, design, and production trends, proactively identifying and solving operational challenges
  • Establish standard procedures and train staff to execute them
  • Comply with legal, insurance, health, and safety regulations at all times
  • Successfully coordinated 2 weddings in the past month
  • Currently in the process of getting ready for a third event
  • Liaise with vendors and suppliers to ensure timely delivery of services according to budget
  • Negotiate contracts with vendors to ensure best pricing and services for each event.

Server

Keg Steakhouse
02.2022 - 12.2022
  • Menu Knowledge: Familiarizing yourself with the menu, including various cuts of steak, side dishes, appetizers, and drinks
  • Being able to answer questions and provide recommendations to guests based on their preferences
  • Up selling and Recommendations: Suggesting wine pairings, appetizers, sides, and desserts to enhance the dining experience and increase sales
  • Promoting premium cuts of steak or special dishes to interested guests
  • Problem Resolution: Addressing any issues that arise, such as incorrect orders or guest dissatisfaction, with professionalism and a desire to resolve the problem
  • Billing and Payment: Presenting bills accurately and promptly when guests are ready to pay
  • Handling cash and credit card transactions securely and efficiently
  • Collaboration with Team: Coordinating with the kitchen, bartenders, and other staff members to ensure smooth service
  • Communicating any special requests or modifications from guests to the appropriate personnel
  • Product Knowledge: Continuously educating yourself about the different cuts of steak, cooking methods, and ingredients used in the restaurant's dishes.

Phone Specialist

World Vision Canada
03.2020 - 03.2022
  • Took orders by obtaining and verifying information
  • Enters orders by transmitting information
  • Provides product/service information by answering questions, offering assistance
  • Maintains call center database by entering and verifying information, updating contact log
  • Improves quality results by recommending changes
  • Keeps equipment operational by following established procedures, reporting malfunctions
  • Updates job knowledge by participating in educational opportunities
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Head Specialized Server

Haze Lounge
04.2020 - 05.2020
  • Guest Relations: Greeting and seating guests, making sure they are comfortable and attended to promptly
  • Addressing guest inquiries, concerns, and complaints in a professional and courteous manner
  • Monitoring the pace of service to ensure guests are not kept waiting excessively
  • Service Quality: Ensuring that service standards, including proper etiquette, presentation, and timing, are consistently maintained by all staff
  • Overseeing table setups, including clean utensils, glassware, and proper tableware presentation
  • Coordinating with the kitchen to ensure accurate and timely delivery of orders to guests
  • Cash Handling and Billing: Overseeing the accurate handling of bills, payments, and cash transactions by servers
  • Addressing any discrepancies or issues related to billing.

Education

Bachelor of Business Administration in Finance -

Centennial College of Applied Arts And Technology
Scarborough, ON
09.2017

Skills

  • Decision Making
  • Self-Motivation
  • Ability to Multitask
  • Time Management
  • Problem Solving
  • Creativity
  • Leadership
  • Adaptability
  • Teamwork
  • Fast Learner

Languages

English
French
Hindi
Punjabi

Timeline

Server

Keg Steakhouse
02.2022 - 12.2022

Auditor

Day & Ross
08.2020 - Current

Head Specialized Server

Haze Lounge
04.2020 - 05.2020

Phone Specialist

World Vision Canada
03.2020 - 03.2022

Co-Owner

Lelo's Bakery Inc
- Current

Bachelor of Business Administration in Finance -

Centennial College of Applied Arts And Technology

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Lorenzo Lobo