Lorenza De Paola
Bolton,ON
Summary
Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.
Overview
18
18
years of professional experience
Work History
Distributor Sales Representative
Acuity Brands Lighting
04.2017 - Current
- Boosted client retention rates by implementing a comprehensive follow-up system that fostered long-term relationships.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Stayed abreast of industry changes and trends, identifying, and pursuing new business opportunities.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Developed a deep understanding of product offerings to effectively educate customers on benefits and features.
- Analyzed territory potential, tracked sales, and produced status reports.
- Achieved agreed upon sales targets and outcomes within schedule.
- Provided exceptional customer service by promptly addressing concerns, resolving issues, and maintaining open lines of communication.
- Serviced existing accounts on regular basis to maximize revenue.
- Networked at events and by phone to expand business profits and revenues.
- Worked with sales leaders in development and implementation of big picture strategies to secure business from competitors.
GTA Quick Quotes
Acuity Brands Lighting
07.2013 - 03.2017
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Prepared quotes for customers on day to day product lines with a one hour turn around time.
- Ran reports to identify what was won and with which customer.
- provided lead time along with quotes, along with quick ship programs to ensure customers delivery schedules were meet.
- Tracked lost stock opportunities and reported it back to our warehouse and management teams to ensure they werent missed in the future.
Customer Service Representative
Acuity Brands Lighting
05.2011 - 07.2013
- Assistances customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Updated account information to maintain customer records.
- Cross-trained and backed up other customer service reps.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by providing lead times on product/orders, provided pricing on product, dealt and managed post sales requirements, made minor changes to quotes, prepared submittal drawings, and reviewed approval drawings.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Purchaser
Allan Windows
03.2006 - 03.2011
- Purchase general and specialized raw materials for use of production
- Consult with suppliers, negotiate prices and review quotations. Evaluate received offers ans compare them for the best pricing.
- Interact with engineering and construction departments to comply with terms and revisions.
- Communicate with venders ans sales reps to ensure orderly and timely delivery of materials.
- Worked along with production planning and scheduler to anticipate demand and expedite product as necessary.
- Communicate with various accounting personnel to exchange information, resolve discrepancies and correct errors.
- Identify new venders and continue to build existing vender relationships.
Education
High School Diploma -
Ascension of Our Lord Secondary School
Mississauga, ON05.2002
Skills
- Stock and Flow Sales
- Promotional planning, product Promotions
- Proven ability to work accurately and efficiently
- Excellent problem solving skills
- Relationship Building
- Extremely organized, punctual and professional
Timeline
Distributor Sales Representative
Acuity Brands Lighting
04.2017 - Current
GTA Quick Quotes
Acuity Brands Lighting
07.2013 - 03.2017
Customer Service Representative
Acuity Brands Lighting
05.2011 - 07.2013
Purchaser
Allan Windows
03.2006 - 03.2011
High School Diploma -
Ascension of Our Lord Secondary School
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