Lorena K Castro

Transferred calls for heath, dental and life insurance.

Learned customer service etiquette.

Resolved complex issues by conducting research, analyzing data, and implementing solutions that benefited both clients and the organization.

Achieved performance goals consistently by efficiently managing time-sensitive tasks in a fast-paced environment.

Enhanced customer relations by addressing concerns promptly and professionally, resulting in increased client retention rates.

Managed multiple priorities effectively while maintaining high levels of accuracy under tight deadlines and heavy workloads.

Discussed financial options with clients and provided informed suggestions.

Administered daily needs of the client from bathing to dressing, medication distribution, meal prep, and house keeping.

Coordinated appointments and transported when needed.

Encouraged patients to participate in safe physical activities such as walking and stretching arms/legs.

Administered daily needs of the client from bathing to dressing, medication distribution, meal prep, and house keeping.

Coordinated appointments and transported when needed.

Encouraged patients to participate in safe physical activities such as walking and stretching arms/legs.

Administered daily needs of the client from bathing to dressing, medication distribution, meal prep, and house keeping.

Coordinated appointments and transported when needed.

Encouraged patients to participate in safe physical activities such as walking and stretching arms/legs.