Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Lorena Valencia

Lakeside

Summary

Dynamic professional known for a proactive approach and rapid adaptability. Proven track record in enhancing customer satisfaction through strong interpersonal and problem-solving skills. Committed to exceeding organizational goals while fostering collaborative relationships within teams. Eager to leverage exceptional communication abilities in a fast-paced environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Learning Ambassador

Amazon
Poway
05.2022 - Current
  • Facilitated virtual classroom discussions on various topics related to the course content.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Provided guidance to students on how to navigate the Learning Management System.
  • Communicated regularly with instructors regarding any changes or updates required in course content.
  • Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Picked products using RF scanner to fill orders.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Assisted with loading and unloading of irregularly shaped or oversized packages manually.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Assisted in training new employees on package handling processes.
  • Operated material handling equipment safely to move heavy packages.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Reported any lost or damaged items to supervisors immediately upon discovery.

Hostess

Red Robin
Chula Vista
02.2022 - 03.2023
  • Answered phone calls to take reservations, and address guest questions and concerns.
  • Demonstrated flexibility by helping out in other departments as needed.
  • Assisted in seating guests and managing the waitlist.
  • Supported servers and bussers through high-volume shifts, with food running and table clearing.
  • Demonstrated excellent customer service skills to ensure a pleasant dining experience.
  • Operated cash registers to accept payments for food and beverages.
  • Assisted other restaurant workers by serving food and beverages, and bussing tables.
  • Provided excellent customer service by anticipating needs, and responding promptly to requests.
  • Greeted and accommodated guests, building a positive experience from the first interaction.
  • Demonstrated ability to interact with customers in a friendly, professional manner.
  • Checked in with guests throughout the meal service, replenishing drinks, and catering to additional requests.

Server/Event Hostess

FARM
Palm Springs
04.2019 - 02.2020
  • Created a variety of hot, cold, and mixed beverages for guests.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Server/Hostess

D'Poly Taco Grill
Calexico
01.2015 - 04.2016
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Delivered food orders promptly and courteously.
  • Served food and beverages to patrons and confirmed complete orders.
  • Responded to ad hoc cleaning duties at end of shift.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

Associate of Arts - Human Resources Development

University of New Hampshire
Durham, NH

Skills

  • Customer service
  • Effective communication
  • Conflict resolution
  • Public speaking
  • Calm under pressure
  • Excellent communication
  • FLUENT IN Spanish
  • Data management
  • Employee training

Certification

  • food handler certification
  • CPR & First Aid certification

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Learning Ambassador

Amazon
05.2022 - Current

Hostess

Red Robin
02.2022 - 03.2023

Server/Event Hostess

FARM
04.2019 - 02.2020

Server/Hostess

D'Poly Taco Grill
01.2015 - 04.2016

Associate of Arts - Human Resources Development

University of New Hampshire

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Lorena Valencia