Lorena Valcarcel Jimenez
Chilliwack,BC
Summary
I have a large customer service experience, prepared to drive improvements in client interactions and team performance. Background in managing customer service operations and implementing effective solutions. Known for fostering team collaboration and flexibility in dynamic settings. Skilled in problem-solving and relationship-building.
Overview
20
20
years of professional experience
Work History
Family Nanny
Luanne
Richmond, BC
11.2024 - Current
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Built positive and nurturing environments to support child social and emotional growth.
- Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
- Assisted with light housekeeping duties as well as running errands.
Professional Nanny
Nannies On Call
Vancouver, BC
06.2018 - 06.2024
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Encouraged independence among the children through guidance on personal hygiene routines such as dressing up or brushing teeth.
- Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
- Facilitated age-appropriate social interactions between children through playdates, outings, and community events participation.
- Supported children's emotional and social development by being patient and understanding listener.
- Played games, worked on puzzles, and read books to young children.
Dog Trainer
Puppy-trainer
Coquitlam, BC
01.2016 - 01.2017
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
- Assisted local animal shelters by providing training sessions for rescued dogs, increasing their chances of successful adoption.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
Service Dog Trainer
Canine-service
Barcelona, Spain
01.2014 - 08.2014
- Successfully matched trained service dogs with their appropriate handlers by considering individual needs, preferences, and lifestyle factors.
- Collaborated with other professionals in the field to discuss emerging trends in canine behaviorism and incorporate them into existing curricula when appropriate.
- Increased overall efficiency of training sessions by implementing time management strategies and well-structured lesson plans.
- Assisted families during transition phases by educating them on how to integrate a new service dog into their home environment effectively.
- Improved client satisfaction by providing consistent communication on the progress of their service dog''s training.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Utilized positive reinforcement techniques to successfully train animals.
Bakery Department Manager
CarrefourSA
Barcelona, Spain
11.2006 - 07.2014
- Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Established strong vendor relationships for reliable supply chain management and effective cost negotiation.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Monitored inventory levels and identified opportunities for cost savings.
- Maintained and controlled inventory of baked goods.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
Organizacional Management
IKEA Home Furnishings
Barcelona, Spain
06.2005 - 09.2005
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Certificate - English
Cornerstone Collage
Vancouver, BC06-2017
Service Dog Trainer Certificate - Dog Training
Service Dog Trainer
Barcelona06-2012
High School Diploma -
IES La Pineda
Barcelona, Spain06-2005
Skills
- First aid
- Customer service
- Multitasking Abilities
- Organizational skills
- Team work
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Family Nanny
Luanne
11.2024 - Current
Professional Nanny
Nannies On Call
06.2018 - 06.2024
Dog Trainer
Puppy-trainer
01.2016 - 01.2017
Service Dog Trainer
Canine-service
01.2014 - 08.2014
Bakery Department Manager
CarrefourSA
11.2006 - 07.2014
Organizacional Management
IKEA Home Furnishings
06.2005 - 09.2005
Certificate - English
Cornerstone Collage
Service Dog Trainer Certificate - Dog Training
Service Dog Trainer
High School Diploma -
IES La Pineda