Lorena Straker
Surry,BC
Summary
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
17
17
years of professional experience
Work History
Receptionist
Applewood Motors
Langley, BC And Surrey, B.C.
06.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Customer Service Associate/ Receptionist
Lisa’s Bridal Salon Inc
New Westminster, BC
03.2005 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Dogwood Diploma -
Vancouver Technical Secondary School
Vancouver, BCCare Aid -
Stenberg College
Langley, BCHairdresser Diploma - Hairdressing
Vancouver Community College
Vancouver, BCSkills
- Call Answering and Routing
- Making Appointments
- Appointment Booking
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Greeting and Seating Clients
- Organization Skills
- Time Management
- Greet Visitors
- Billing and Payment Processing
- Call Transfers
- Telephone Skills
- Answer Telephone Calls
- Reception Desk Management
- Customer and Client Relations
- Appointment Confirmation
Timeline
Receptionist
Applewood Motors
06.2021 - 03.2022
Customer Service Associate/ Receptionist
Lisa’s Bridal Salon Inc
03.2005 - 06.2021
Dogwood Diploma -
Vancouver Technical Secondary School
Care Aid -
Stenberg College
Hairdresser Diploma - Hairdressing
Vancouver Community College