Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Lorena Straker

Surry,BC

Summary

Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

17
17
years of professional experience

Work History

Receptionist

Applewood Motors
06.2021 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.

Customer Service Associate/ Receptionist

Lisa’s Bridal Salon Inc
03.2005 - 06.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

Dogwood Diploma -

Vancouver Technical Secondary School
Vancouver, BC

Care Aid -

Stenberg College
Langley, BC

Hairdresser Diploma - Hairdressing

Vancouver Community College
Vancouver, BC

Skills

  • Call Answering and Routing
  • Making Appointments
  • Appointment Booking
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
  • Greeting and Seating Clients
  • Organization Skills
  • Time Management
  • Greet Visitors
  • Billing and Payment Processing
  • Call Transfers
  • Telephone Skills
  • Answer Telephone Calls
  • Reception Desk Management
  • Customer and Client Relations
  • Appointment Confirmation

Timeline

Receptionist

Applewood Motors
06.2021 - 03.2022

Customer Service Associate/ Receptionist

Lisa’s Bridal Salon Inc
03.2005 - 06.2021

Dogwood Diploma -

Vancouver Technical Secondary School

Care Aid -

Stenberg College

Hairdresser Diploma - Hairdressing

Vancouver Community College

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Lorena Straker