Lorena Solorzano
Los Angeles
Summary
Experienced with overseeing all aspects of business operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in customer satisfaction, inventory management, and service excellence.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
IHG Hotels & Resorts
04.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Restaurant Server
IHG Hotels & Resorts
03.2021 - 03.2023
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Stayed up-to-date on menu changes to help customers make food choices.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Salon Manager
Supercuts Hair Salons
10.2013 - 11.2020
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
Skills
- Staff management
- Point of sale (POS) system operation
- TIPS certified
- Inventory control and record keeping
- Adaptable
- Labor and food cost control
- Reliable and responsible
- Collaboration and teamwork
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Restaurant Manager
IHG Hotels & Resorts
04.2023 - Current
Restaurant Server
IHG Hotels & Resorts
03.2021 - 03.2023
Salon Manager
Supercuts Hair Salons
10.2013 - 11.2020
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