Summary
Overview
Work History
Education
Skills
Timeline
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Lorena Serrano

San Francisco

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Always eager to learn new skill sets and trades to help thrive with a growing company and team.

Overview

11
11
years of professional experience

Work History

Lead Supervisor

Bon Appetit Management Company At Oracle Park
02.2023 - Current
  • Created successful work schedules for each team member to maintain scheduling deadlines and fully staff shifts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Set up orientations, assisted with onboarding and initial training for new employees.
  • Developed and maintained HR policies and procedures, managed paper and electronic HR filing systems.
  • Controlled phone and email correspondence and handled incoming and outgoing e-mail for employee schedules.

Retail Warehouse Supervisor

Bon Appetit Management Company At Oracle Park
03.2013 - 01.2023
  • Hired as a Retail Cashier and became Store Lead within a month to help maintain associates in store.
  • Set store up with inventory, oversaw register tills to match with end of day reports, delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Promoted to Retail Warehouse Supervisor to assist with inventory stock and analysis to 14 Stands and 2 Stores.
  • Involved in creating and purchasing Merchandise with wholesale vendors while following seasonal budgets.
  • Supervised receiving, distribution and workplace safety.
  • Switched POS terminals at 16 locations and a warehouse inventory system 2 different times
  • Learned new POS systems, assisted and trained employees on POS while working with IT to resolve set-up and maintenance issues.

General Manager

Stow Lake Boathouse
08.2013 - 04.2021
  • Started as a Cashier, worked up to Assistant Manager within a year creating a new role.
  • Implemented standard procedures for new hires as well as worked with Corporate HR with employee disputes, new hire documentation, safety and training practices, and payroll.
  • Reviewed invoices to facilitate accurate payment of bills and expenses, maintained accurate register tills, daily reports, seasonal scheduling, and quarterly quotas.
  • In 2016 was promoted to General Manager which involved overseeing the concession stand/workers, dock attendants and kitchen staff.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Managed budget implementations, financial performance, developed and implemented strategies to increase sales and profitability.
  • Worked closely with SF City Parks Department to enforce new city and state laws while following current rules and regulations.

Education

Bachelor of Arts - Anthropology

Arizona State University
Tempe, AZ
08.2011

Associate of Arts - Psychology

Coconino County Community College
Flagstaff, AZ
05.2009

Skills

  • POS Training and Implementations
  • Smartsheet for Scheduling
  • Problem-Solving and Detail Oriented
  • Teamwork and Collaboration
  • Customer Service and Assistance
  • Boat Maintenance, Fiberglassing and Repair
  • Woodworking

Timeline

Lead Supervisor

Bon Appetit Management Company At Oracle Park
02.2023 - Current

General Manager

Stow Lake Boathouse
08.2013 - 04.2021

Retail Warehouse Supervisor

Bon Appetit Management Company At Oracle Park
03.2013 - 01.2023

Bachelor of Arts - Anthropology

Arizona State University

Associate of Arts - Psychology

Coconino County Community College

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Lorena Serrano