Lorena Serrano
San Francisco
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Always eager to learn new skill sets and trades to help thrive with a growing company and team.
Overview
11
11
years of professional experience
Work History
Lead Supervisor
Bon Appetit Management Company At Oracle Park
02.2023 - Current
- Created successful work schedules for each team member to maintain scheduling deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Set up orientations, assisted with onboarding and initial training for new employees.
- Developed and maintained HR policies and procedures, managed paper and electronic HR filing systems.
- Controlled phone and email correspondence and handled incoming and outgoing e-mail for employee schedules.
Retail Warehouse Supervisor
Bon Appetit Management Company At Oracle Park
03.2013 - 01.2023
- Hired as a Retail Cashier and became Store Lead within a month to help maintain associates in store.
- Set store up with inventory, oversaw register tills to match with end of day reports, delivered superior customer service in every interaction and skillfully resolved conflicts.
- Promoted to Retail Warehouse Supervisor to assist with inventory stock and analysis to 14 Stands and 2 Stores.
- Involved in creating and purchasing Merchandise with wholesale vendors while following seasonal budgets.
- Supervised receiving, distribution and workplace safety.
- Switched POS terminals at 16 locations and a warehouse inventory system 2 different times
- Learned new POS systems, assisted and trained employees on POS while working with IT to resolve set-up and maintenance issues.
General Manager
Stow Lake Boathouse
08.2013 - 04.2021
- Started as a Cashier, worked up to Assistant Manager within a year creating a new role.
- Implemented standard procedures for new hires as well as worked with Corporate HR with employee disputes, new hire documentation, safety and training practices, and payroll.
- Reviewed invoices to facilitate accurate payment of bills and expenses, maintained accurate register tills, daily reports, seasonal scheduling, and quarterly quotas.
- In 2016 was promoted to General Manager which involved overseeing the concession stand/workers, dock attendants and kitchen staff.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Managed budget implementations, financial performance, developed and implemented strategies to increase sales and profitability.
- Worked closely with SF City Parks Department to enforce new city and state laws while following current rules and regulations.
Education
Bachelor of Arts - Anthropology
Arizona State University
Tempe, AZ08.2011
Associate of Arts - Psychology
Coconino County Community College
Flagstaff, AZ05.2009
Skills
- POS Training and Implementations
- Smartsheet for Scheduling
- Problem-Solving and Detail Oriented
- Teamwork and Collaboration
- Customer Service and Assistance
- Boat Maintenance, Fiberglassing and Repair
- Woodworking
Timeline
Lead Supervisor
Bon Appetit Management Company At Oracle Park
02.2023 - Current
General Manager
Stow Lake Boathouse
08.2013 - 04.2021
Retail Warehouse Supervisor
Bon Appetit Management Company At Oracle Park
03.2013 - 01.2023
Bachelor of Arts - Anthropology
Arizona State University
Associate of Arts - Psychology
Coconino County Community College
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