Lorena Pone

Interview patients, family members, and legal guardians to determine patients’ eligibility.

Gather, verify, and update patients' demographics, financial, and insurance data.

•Refer patients with no coverage to Financial Service Worker to apply for county programs.

Enter and access the patient’s health insurance data by utilizing various local and web-based information systems and databases.

•Verify patient’s eligibilities to financially clear for upcoming appointments.

•Contac patents insurance to verify coverage for medical or mental health care.

•Obtain authorization for patient’s admissions or transfer to affiliated hospitals.

Communicate with patients or responsible parties to explain coverage options and county policies.

• Screen office and telephone calls by responding to any inquiries and directing to proper department or persons.
• Provides clerical and word processing support for faculty as requested by manager. Schedules interviews with patients in person and or by telephone to book or mail correspondence to schedule appointments and obtain additional information. Processes new personnel files including check-in paperwork for all incoming residents.
• Assists in processing monthly Medicare reimbursement time reports. Acts as intermediary between medical students, resident house staff, attending's and department chair, student coordinator for the department of general surgery, which includes Head n Neck, Ophthalmology, Plastics, Podiatry and Urology. Assist with bi-yearly Physician time study surveys and submit monthly and quarterly overtime request logs.
• Timekeeping - Proxy 44 timecards for the Department of Surgery. Completes and reviews timecards for doctors to match schedules. Contract invoices- collects invoices from contracted doctors and input into Physician Contract Monitoring System.
• Oversea annual contracts to ensure budget is met. Office safety coordinator maintains reports of updated safety policies. Additional clerical duties include office supplies coordinator for department of surgery. Maintain all active and inactive student personnel files.
• Processes applications, initiates orientation and completes sign-in process for all incoming medical students. Certified county bilingual translator, Spanish