Lorena Ponce
El Sobrante,CA
Summary
Highly adaptable professional with a proven track record of excelling in teamwork, customer relations.Thrives in dynamic environments and embraces change as an opportunity for growth. Committed to delivering exceptional results and consistently exceeding expectations.
Overview
18
18
years of professional experience
Work History
Business Administration
Pacific Standard Service
10.2019 - Current
- Customer Service
- Data entry of detailed financial transactions using Quickbooks
- Reconciliation of cash accounts as directed by accounting professionals
- Generated aging reports for outstanding customer invoices, facilitating timely collections efforts
- Assisted with payroll processing tasks such as calculating hours worked and preparing paychecks or direct deposits
Guest Service Team Leader
Target
06.2014 - 01.2020
- Monitor daily, weekly, monthly results and communicate to front end team
- Assess, recommend and proactively communicate staffing and scheduling needs to HR team
- Create and analyze schedules to ensure proper staffing levels to meet business needs
- Foster an inclusive, diverse and culture
- Hold team members accountable for completing required training and asses training progress
- Effectively execute and lead team through new initiatives and change
Food Service Team Leader
Target
01.2007 - 06.2014
- Manage food culture (I.E safety, quality and operations.)
- Manage inventory levels in Dept and backroom to drive sales and ensure freshness
- Accountable for ensuring the execution of all food safety and regulatory requirements
- Manage team to ensure food safety standards are being followed
- Schedule according to business needs
Education
Criminal Justice -
Portland State University
Portland, OR08.2006
Skills
- Food Service
- Leadership
- Restaurant Management
- Guest Relations Experience
- Management
- QuickBooks
- Restaurant Experience
- Cash Handling
- Customer Service
Timeline
Business Administration
Pacific Standard Service
10.2019 - Current
Guest Service Team Leader
Target
06.2014 - 01.2020
Food Service Team Leader
Target
01.2007 - 06.2014
Criminal Justice -
Portland State University
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