Summary
Work History
Education
Skills
Timeline
Generic

Lorena Ontiveros

Hayward

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative

Motel 6
  • Processed sales transactions efficiently, maintaining high levels of customer satisfaction.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Provided exceptional customer service to ensure guest satisfaction and address inquiries effectively.
  • Managed check-in and check-out processes efficiently, minimizing wait times for guests.
  • Assisted with reservation management using hotel management software to optimize occupancy rates.
  • Collaborated with housekeeping staff to coordinate room readiness for incoming guests.
  • Implemented front desk procedures that improved workflow and enhanced team communication.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.

Lead Medical Support Specialist

Concentra Medical Center
  • Provided patient support through effective communication and care coordination.
  • Assisted in managing medical records and updating patient information accurately.
  • Conducted routine administrative tasks to enhance workflow efficiency within the office.
  • Developed knowledge of medical terminology to improve interaction with healthcare providers and patients.
  • Boosted clinic efficiency by coordinating referrals for specialist consultations or additional testing as required.
  • Reduced wait times by efficiently triaging incoming patients and prioritizing urgent cases for immediate attention.
  • Assisted in the training of new hires, sharing expertise in medical support techniques to improve overall team performance.
  • Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Assisted physicians in conducting physical examinations and diagnostic tests, ensuring accuracy and attention to detail.

Cashier

Target
  • Processed customer transactions accurately using point-of-sale systems.
  • Assisted in maintaining a clean and organized checkout area.
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Collaborated with team members to ensure efficient store operations.

Education

Medical Assistant Certification - Medical Assistant

Chabot College
Hayward, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Conflict resolution
  • Team development

Timeline

Customer Service Representative

Motel 6

Lead Medical Support Specialist

Concentra Medical Center

Cashier

Target

Medical Assistant Certification - Medical Assistant

Chabot College

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Lorena Ontiveros