Lorena Ofelia Solorzano Ramirez
Vancouver
Summary
Motivated, with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Server/Coffee Barista
Red Umbrella Cafe
10.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Managed inventory
Dental Assistant
Smiley World
04.2022 - 08.2022
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Created dental x-rays using traditional methods to help dentists detect tooth decay, cavities and other issues needing to be treated
- Laid out dental instruments and equipment before procedures
- Assisted dentist during examinations by retracting patient's cheeks and tongue
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients
- Built loyal patient following and retained return patients by providing empathetic and caring service
Barista/Waitress
Flora Café
01.2022 - 07.2022
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Greeted customers, answered questions and recommended specials to increase profits
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Presented menus to patrons to answer questions about menu items and make recommendations
- Memorized official and off-menu coffee and tea preparations
Ice cream server
Yoguen Fruz
11.2014 - 07.2016
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns
- Served and scooped ice cream, following sizing specifications
- Cleaned counters, tables and fountain equipment, following quality checkpoints
- Cleaned and organized utensil area, napkins station and restroom facilities
- Restocked ice cream disposable supplies, glass serving dishes and utensils
Education
Associate of Arts -
LaSalle College
05-2024
Skills
- Service-Oriented
- Transactions and Cash Handling
- Calm demeanor, warm and friendly
- Cleaning and Sanitizing
- Table resetting
- Team member support
- Point of sale (POS) system operations
- Table bussing
- Supply restocking
- Multitasking and organization
- Strong work ethic and professional appearance
- Food running
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Server/Coffee Barista
Red Umbrella Cafe
10.2022 - Current
Dental Assistant
Smiley World
04.2022 - 08.2022
Barista/Waitress
Flora Café
01.2022 - 07.2022
Ice cream server
Yoguen Fruz
11.2014 - 07.2016
Associate of Arts -
LaSalle College
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