Lorena Nava
Elk Grove
Summary
Dynamic leader with proven expertise in team motivation and problem-solving, honed at Taco Bell. Excelled in fostering a collaborative environment, significantly enhancing team performance through effective coaching and conflict resolution. Skilled in safety processes and client support, ensuring high-quality service and improved customer satisfaction.
Motivated and compassionate entry-level Dental Assistant with hands-on training from a certified dental assisting program. Skilled in basic chairside support, infection control, sterilization procedures, and patient communication. Eager to apply foundational knowledge in a fast-paced dental practice while continuing to learn and grow within the field. Known for a strong work ethic, attention to detail, and a friendly, patient-focused attitude. CPR certified and committed to maintaining a safe, clean, and welcoming clinical environment.
Overview
1
1
Certification
Work History
Team Leader
Taco Bell
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
Barista
Dutch Bros
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Dental Assistant -
UEI College
Sacramento, CASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Work planning
- Complex Problem-solving
- Analytical thinking
- Goal setting
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Daily workflow improvement
- Mentoring
- Leading team meetings
- Safety
- Relationship building
Certification
- CPR and Basic Life Support
- Sealants
- X-rays
- Coronal Polishing Certification
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Languages
Spanish, Limited Working
Timeline
Team Leader
Taco Bell
Barista
Dutch Bros
Dental Assistant -
UEI College