Lorena Meraz
Hesperia
Summary
Results-driven facilities management professional with extensive experience overseeing multi-site operations, construction coordination, and maintenance services. Proven track record of enhancing operational efficiency while ensuring strict adherence to safety compliance standards. Expertise in project management, budgeting, work order systems, and fostering strong vendor relationships contributes to seamless facility operations. Recognized for promoting teamwork and adaptability in dynamic environments, consistently achieving optimal results and supporting organizational objectives through meticulous attention to detail and effective cross-functional team coordination.
Overview
11
11
years of professional experience
1
1
Certification
Work History
National Admin. Manager - Facilities & Operations
The Miner Corporation
11.2024 - Current
- Oversee daily operations for 7 regional branches in the West. Supporting facilities, service and administrative functions.
- Monitor employee performance, productivity and compliance with company policies and operational standards.
- Serve as a liaison between branch offices, Director of operations and senior leadership.
- Lead onboarding and training initiatives, including new policy and software implementations / integrations.
- Analyze workflows to identify inefficiencies and provide operational improvements.
- Prepare operational reports and support KPI tracking across locations.
- Work hand in hand with the Operational Excellence team to develop and standardize company SOP’s.
Construction Project Coordinator
The Miner Corporation
10.2018 - 11.2024
- Coordinated facilities and construction related projects from initiation through closeout.
- Facilitated communication between stakeholders to streamline project workflows and address concerns.
- Scheduled preventative maintenance services and prioritized service requests.
- Managed work orders, technician schedules, equipment rentals and materials procurement.
- Prepared purchase orders, approved invoices and supported billing processes.
- Approved all in house purchase orders based on vendors invoices to ensure payment clearance.
- Maintained a monthly backlog exceeding $1M, supporting forecasting and planning.
- Managed compliance documentation including COI's, JSA's, lien releases and warranty packages.
- Supported Project Mangers and ensured accurate project tracking and documentation.
- Use and knowledge of Procore, GCPay and Textura portals.
- Awarded “Service Superstar” southwest region - May 2021.
Sales and Project Coordinator
R & S Manufacturing of Southern California, Inc.
04.2017 - 10.2018
- Improved client retention rates with excellent communication skills, fostering strong relationships, and providing regular updates on project status.
- Verified all clients C61 and D28 licenses to provide sales quotes.
- Set up new customer accounts. Created sales quotes, sales orders and purchase orders.
- Reviewed and verified sales orders accuracy before hitting production line.
- Updated all customers with materials lead times.
- Processed all credit card payments. Separated all payables and receivables for payments.
- Cut and processed checks payable to vendors. Live check and online banking deposits.
Customer Service Manager
Barr Commercial Door Repair, Inc.
06.2015 - 04.2017
- Led customer service initiatives to enhance team performance and improve client satisfaction.
- Implemented process improvements that streamlined operations and reduced response times while driving customer satisfaction.
- Created sales orders, estimates and purchase orders. Approved new customer and vendor accounts.
- Assisted project management team with job schedule board.
- Oversaw 15 technicians in field daily.
- Coordinated all materials pick up and receiving for warehouse associates.
- Trained CSR’s and project management team on software systems. Created CSR handbook.
- Awarded with “The People’s Choice” award for the year of 2016. Nominated by entire office staff.
Education
Associate in Science (AS) - Respiratory Therapy, Occupational Science
American Career College
Ontario, CA02.2013
Skills
- Facilities & Operations Coordination
- Construction Oversight & Project Coordination
- Team Leadership & Staff Development
- Vendor Negotiation & Contract Management
- Procurement & Purchasing
- Preventative Maintenance Planning
- Safety & Compliance Documentation
- Work Order Systems & Reporting
- Organization & Multitasking
- Salesforce, MS outlook & MS 365
Certification
- Certified Notary Public
- Driver's License
Timeline
National Admin. Manager - Facilities & Operations
The Miner Corporation
11.2024 - Current
Construction Project Coordinator
The Miner Corporation
10.2018 - 11.2024
Sales and Project Coordinator
R & S Manufacturing of Southern California, Inc.
04.2017 - 10.2018
Customer Service Manager
Barr Commercial Door Repair, Inc.
06.2015 - 04.2017
Associate in Science (AS) - Respiratory Therapy, Occupational Science
American Career College