Summary
Work History
Skills
Languages
Timeline
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Lorena Melgarejo

Orange

Summary

Dynamic assistant manager with proven expertise in customer service and team leadership at Chick Fil A. Successfully enhanced customer satisfaction by resolving disputes and fostering a positive work environment. Skilled in money handling and problem-solving, with a strong focus on achieving operational excellence and employee engagement.

Work History

Assistant Manager

Chick Fil A
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Manager

Habit Burger Grill
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Cashier

McDonald’s
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations

Languages

Spanish
Full Professional

Timeline

Assistant Manager

Chick Fil A

Manager

Habit Burger Grill

Cashier

McDonald’s

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Lorena Melgarejo