Lorena Mckinnis
Bonita
Summary
Proactive Receptionist and Career Counselor with military experience in front desk operations and personalized counseling. Skilled in managing correspondence, interpreting regulations, and maintaining organized records. Delivers effective communication and embraces challenges to support organizational growth.
Overview
4
4
years of professional experience
Work History
Cemetery Receptionist
Miramar National Cemetery
San Diego
05.2026 - Current
- Processed documentation for veteran services and interments with high efficiency.
- Answered incoming calls, took messages, and transferred calls to relevant departments.
- Greeted visitors at information desk, providing prompt assistance with inquiries.
- Completed training in equal opportunity, sexual harassment prevention, and workplace anger management.
Payroll Manager
JMG Trucking
Los Angeles
01.2022 - 04.2026
- Tracked sales data using computer software programs such as Microsoft Excel or QuickBooks Pro.
- Process payroll for all employees, ensuring timely and accurate payments.
- Ensure compliance with federal, state, and local payroll regulations.
- Collaborate with HR to resolve employee payroll inquiries efficiently.
- Implement process improvements to enhance payroll efficiency and accuracy.
Command Career Counselor
US Navy
San Diego
05.2024 - 02.2026
- Facilitated one-on-one counseling sessions, guiding service members on career goals and development opportunities.
- Maintained updated knowledge of Navy policies and career pathways to provide accurate guidance.
- Secured retention bonuses exceeding 50,000 in FY-25 through effective advocacy.
- Delivered comprehensive career counseling to service members, enhancing professional growth.
Education
Bachelors -
National University
San Diego02-2026
Skills
- Customer service
- Client Interaction
- Grief Support
- Reception Duties
- Event Coordination
- Effective communication
- Verbal and written communication
- Detail oriented
- Meticulous and organized
- Organization
- Computer Literacy
- Team Player
- Self-Starter
- Team leadership
- Personnel management
- Positive attitude
- Customer and client relations
Languages
Spanish
Professional
Timeline
Cemetery Receptionist
Miramar National Cemetery
05.2026 - Current
Command Career Counselor
US Navy
05.2024 - 02.2026
Payroll Manager
JMG Trucking
01.2022 - 04.2026
Bachelors -
National University