Loren Martin

• Maintained cleanliness of interior and exterior of vehicle.
• Achieved consistently high customer scores due to exceptional service.
• Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
• Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
• Resolved customer issues promptly and professionally, ensuring a positive experience.
• Followed safety regulations and state laws governing vehicle operation.

• Identified potential new customers through research of industry trends and competitive analysis.
• Reduced process lags by training employees on best practices and protocols.
• Greeted and assisted customers to foster positive experiences.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Maintained up-to-date knowledge of industry trends and developments.
• Created marketing materials, including brochures and presentations, to showcase products and services.
• Cultivated relationships with key decision makers through regular client visits and follow-up calls.
• Negotiated contracts with clients to ensure profitable outcomes for the company.
• Attended networking events to build relationships with potential customers.
• Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.

• Provided exceptional service to high volume of daily customers.
• Managed opening and closing duties to facilitate restaurant operations.
• Attended meetings to learn and share information and find ways to enhance customer dining experience.
• Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
• Trained new employees to perform duties.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
• Enforced health regulations concerning food handling, storage, sanitation practices.
• Set up banquet functions according to instructions provided by banquet captain or manager.
• Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Developed good working relationships with fellow employees through effective communication.
• Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
• Trained new bartenders on drink preparation and upselling techniques.

Front desk receptionist attending all associates looking for work while providing them any job opportunities available. Providing payroll answering phones, updating skills in profile, entering all W-4/ payment request forms into system data base. Executing all sales goals while providing customers any new app updates for payroll system method. Motivated office professional with proven skills in managing appointments, meetings and events. Able to independently organize resources to smoothly meet routine needs and complete special projects. Skilled communicator and problem-solver with the adaptability to handle changing demands.

Highly skilled in obtaining a happy environment where all staff are meeting corporate standard, proven ability to effectively handle and multi-task levels of responsibility with minimal directions from supervisors while supervising personnel, providing team leadership, motivation and development. Logging all back office requirements for incidents/sales/time changes/scheduling/daily temperatures/inventory and district emails all while keeping labor costs down to a minimal.

-Dealing immediately with any shortfalls in food quality, presentation and overall service.

-Trained staff server expertise, POS system friendly according to changes, food handlers certified.

-Tastefully handling any customers feedback, concerns or suggestions.

Completed daily procedure checklist and communicated changes to servers and kitchen staff. Answered phone calls, directed internal and external communications, coordinate appointments. Attended all customers in a timely manner while meeting all standards to owners expectations. Provided menu critique changes while presenting delightful entrees.

-Meeting all sanitizing duties with Cooks/Servers and Bussers.

-Developed a strategy for making quick decisions under high-stress conditions, maintaining composure while prioritizing and orchestrating many job functions.

-Built an exceptional record of reliability for over 8 years working nights and all weekends.

-Marketing and advertising: Providing flyers with deals for our business, entering all credit card invoices, P.O.S Data input, Microsoft Excel. Responsible for closing business while counting all money sales of the day.

**Recognition Plaque Award for THE SUN newspaper exceptional guest service and prices.