Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Marroquin Analco

1931 E Meats Ave Trlr30

Summary

Professional office support specialist prepared to streamline administrative tasks and support team efficiency. Deep experience in handling data management, coordinating schedules, and maintaining records. Known for collaborative spirit and reliability in meeting changing needs with precision and adaptability.

Professional with strong experience in administrative support and operational efficiency, ready to enhance back office functions. Skilled in data management, record keeping, and process optimization. Proven ability to collaborate with teams and adapt to shifting priorities to achieve objectives. Known for reliability, effective communication, and results-driven approach.

Overview

10
10
years of professional experience

Work History

Back Office Assistant

Lollipop Pediatric Dentistry
Tustin, CA
07.2024 - Current

take X-rays

• full FMX

• Pano and Ceph For Ortho

Sealants

• 1st and 2nd Molars

Usm

LLHA

Chair side assisting

• Preparation: Setting up the treatment room, sterilizing instruments, and preparing trays.

• Instrumentation: Passing instruments, materials, and filling materials to the dentist.

• Suction & Isolation: Using high-velocity suction (HVE) and air-water syringes to keep the mouth clear and dry.

• Patient Comfort: Seating, draping, comforting, and educating patients, especially nervous ones.

• Monitoring: Keeping an eye on the patient's comfort and well-being.

• Documentation: Charting services in patient records.

Post-Treatment: Providing clear aftercare instructions and ensuring

• Efficiency: Allows dentists to work faster and more effectively.

• Safety: Helps maintain infection control and patient safety.

• Patient Experience: Reduces anxiety and improves the overall experience,

General anesthesia when necessary

• assisting Dr with treatment planned / taking full FMX

Sterilization

• Transport & Preparation:

Move contaminated instruments in leak-proof containers to a dedicated, separate processing area.

• Wear PPE (gloves, masks, eyewear).

Dispose of single-use items and biohazardous waste in designated bins.

• Cleaning (Decontamination):

Pre-rinse/Soak: Remove gross debris (blood, tissue).

• Ultrasonic Cleaner: Preferred method for mechanical cleaning, or use an instrument washer/manual scrubbing.

• Rinse & Dry: Rinse with filtered water and dry completely with lint-free cloths or compressed air.

• Inspection & Packaging:

Visually inspect instruments for cleanliness and integrity.

Place instruments in sterilization pouches or cassettes with sterilization indicators (strips/tabs that change color).

Sterilization:

Autoclave (Steam): Most common; uses high-pressure steam (250-273°F) for set times.

• Dry Heat: For heat-tolerant items; uses high heat (300-375°F) over longer periods.

• Chemical Vapor: Uses chemicals solutions at high tempsi.

Storage:

• Store sterilized, packaged instruments in a clean, dry, designated area, protected from dust and moisture.

Customer service

• Front office

• check in and out

• Answer calls

itero scan

• pedo appliances

• ortho appliances

Back Office Assistant

Gilberto Guevera DDS
Santa, ID
10.2023 - 07.2024

• Santization equipment

• Customer service

• Great communication

• Workstation is clean and well organized

• Greet patients

• Help with needs

• Dental charting

• Chairside assisting

• Multitasking

• Impression and models

• Prepare room for procedures

Front Desk Receptionist /santization

Washington Dental Clinic
Seattle, WA
01.2023 - 06.2023

• Greet people as they come into the office.

• Answer clients' questions.

• Schedule appointments.

• Take and process payments.

• Perform administrative tasks (answer the phone, take messages, contact clients, file records

• Sterilization equipment / instruments

• Breaks down room for next patient

• Prepare for procedure

Front Desk Receptionist

Days Inn Hotel
Kent, WA
07.2022 - 01.2023

• Was in charge of keeping the front desk area clean and organized.

• Greeted guests politely and gave them room keys as well as information on amenities and policies.

• Used Syncs to process reservations, check-ins, and check-outs.

• Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.

• Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.

• Asked customers questions to meet special requests.

• Worked with housekeeping and maintenance staff to respond to guest requests and complaints.

• Kept guest valuables in the main safe or in individual boxes to maximize security.

• Took reservations for guests over the phone, in person, and online, and provided confirmation information.

• Double-checked pertinent guest information and payment methods to avoid fraud.

Cashier

Saars Grocery Store
Auburn, WA
10.2021 - 07.2022

• Kept my cash drawers accurate and secure by putting large bills away and maintaining optimal levels of small bills and change.

• Wrapped and bagged items for customers to protect them from damage and make them easier to transport.

• Provided product expertise by demonstrating features, answering questions, and redirecting objections to emphasize positive features.

• Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.

• Ensured that customers and team members were safe by responding quickly and efficiently to spills and Biological concern

Childcare Assistant Teacher

Cherubs Daycare
Kent, WA
10.2021 - 05.2022

• Created lesson materials, visuals, and digital presentations to supplement lesson plans.

• Worked closely with the classroom teacher on a daily basis to ensure that activities ran smoothly.

• Assisted teachers in the classroom and provided clerical support for a variety of needs.

• Organized classroom materials to assist teachers in planning daily activities and instruction.

Cashier

Grocery Outlet Bargain Market
Kent, WA
12.2021 - 04.2022

• Used a POS system to scan, weigh, and price items while maintaining a high level of productivity to keep lines moving.

• Merchandised new stock in order to attract customers, grab their attention, and increase sales.

• Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and

• meet customer needs, resulting in increased group performance and customer satisfaction.

Assistant Manager

711 Gas Station
Auburn, WA
05.2020 - 06.2021

• Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.

• Kept the store safe and clean for employees and customers by keeping the bathrooms, shelves, floors, and fridge doors clean, as well as the area around the store entrance.

• Exceeded sales targets and met business objectives by motivating employees and promoting targeted products

• Taught my team members how to use effective strategies to meet operational and sales goals.

• Put in place daily operating procedures to keep the store clean, well-stocked, and organized.

• Assisted customers in locating and selecting merchandise in any store department.

• Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures.

• Conducted job interviews, conducted employee performance evaluations with positive feedback, and rewarded high achievers to attract and retain top-quality employees.

• Greeted customers and assisted them with product questions, selections, and purchases, both in-store and Online

Cashier

El Pollo Loco
Orange
02.2016 - 07.2017

• Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.

• Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.

• Prepared food in batches using standard recipes.

• Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.

• Observed customer purchases and distinguished between standard portions in line.

• Promoted customer loyalty by efficiently handling food and service complaints.

• Restocked condiments, beverages, and supplies while keeping the service areas clean.

• Prepared cooking supplies, ingredients, and workstations when opening and closing

Education

High School Diploma - General Studies

Orange High School
Shafter, CA
06.2015

Skills

  • Payment collection Cash register operation Store merchandise stocking Staff training Inventory management Cash register systems Check cashing Refund handling - SKILLS Friendly demeanor Payment processing Refunds and exchanges Cleanliness Good telephone etiquett X-rays customers skills dental assisting

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Back Office Assistant

Lollipop Pediatric Dentistry
07.2024 - Current

Back Office Assistant

Gilberto Guevera DDS
10.2023 - 07.2024

Front Desk Receptionist /santization

Washington Dental Clinic
01.2023 - 06.2023

Front Desk Receptionist

Days Inn Hotel
07.2022 - 01.2023

Cashier

Grocery Outlet Bargain Market
12.2021 - 04.2022

Cashier

Saars Grocery Store
10.2021 - 07.2022

Childcare Assistant Teacher

Cherubs Daycare
10.2021 - 05.2022

Assistant Manager

711 Gas Station
05.2020 - 06.2021

Cashier

El Pollo Loco
02.2016 - 07.2017

High School Diploma - General Studies

Orange High School
Lorena Marroquin Analco