LORENA MANABAT
Mississauga,Ontario
Summary
Highly efficient Service Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
14
14
years of professional experience
Work History
Head Nurse
Jose Reyes Memorial Medical Center
Manila, Philippines
12.2010 - 03.2022
- Built rapport with patients and family members to deliver exceptional care.
- Monitored nursing care, patient assessment processes and treatment implementations.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Managed 10 nurses and nursing activities in 450-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Restaurant Supervisor
Jollibee
Manila, Philippines
08.2007 - 06.2009
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Service Crew Member
Jollibee
Manila, Philippines
05.2005 - 08.2006
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Nursing
Mary Chiles College Of Nursing
Manila,Philippines06.1995
Skills
- Food and Beverage Service
- Employee Training and Supervision
- Cash Drawer Operations
- Adaptability and Flexibility
- Dependable and Cooperative
- Counter Sanitization
- Daily Food Preparation
- Customer Relations
- Teamwork and Collaboration
- Health and Safety Standards
Timeline
Head Nurse
Jose Reyes Memorial Medical Center
12.2010 - 03.2022
Restaurant Supervisor
Jollibee
08.2007 - 06.2009
Service Crew Member
Jollibee
05.2005 - 08.2006
Bachelor of Science - Nursing
Mary Chiles College Of Nursing
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