Lorena Garrett
SALINAS
Summary
General Manager experienced in managing teams, enhancing operational efficiency, and driving profitability. Delivered exceptional customer service and maintained strong vendor relationships while adapting to changing environments. Detail-focused professional with a hands-on approach, strong work ethic, and exceptional interpersonal skills, effectively managing projects and meeting concurrent deadlines.
Overview
25
25
years of professional experience
Work History
Assistant
Boot Barn
Salinas, Ca
01.2026 - Current
- Assisted in maintaining organized inventory and stock levels in retail environment.
- Supported team members with product knowledge and customer service inquiries.
- Coordinated store displays to enhance visual merchandising and attract customers.
- Collaborated with management on planning promotional events and sales strategies.
Assistant Manager
Bath & Body Works
Salinas, Ca
10.2024 - 01.2026
- Coordinated daily operations to elevate customer service experience.
- Trained staff on sales techniques and product knowledge, enhancing overall team performance.
- Resolved customer inquiries and complaints, fostering brand loyalty and satisfaction.
- Collaborated with team to maintain optimal stock levels and product displays.
- Implemented visual merchandising standards to maintain appealing store aesthetics and organization.
- Assisted in developing promotional displays to attract customer attention and drive sales.
- Analyzed sales reports to identify trends and inform merchandising strategies.
- Ensured compliance with company policies and procedures for operational excellence.
General Manager
Ulta Beauty
04.2023 - 09.2024
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Provided clear direction and set priorities for accomplishing desired actions and results.
General Manager
Torrid
11.2022 - 04.2023
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
Service Manager
Ulta Beauty
03.2020 - 11.2022
- Provided exceptional customer service to ensure satisfaction and loyalty.
Lingerie Manager
Victory secret
01.2017 - 03.2020
- Developed sales team through motivation, counseling and product knowledge education.
- Managed sales team to consistently achieve growth and hit sales targets.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Personnel Manager
Walmart
10.2001 - 06.2016
- Coordinated employee recruitment efforts, enhancing candidate experience through streamlined job postings, interviews, and reference checks.
- Collaborated with HR colleagues to develop effective strategies for recruiting top talent.
- Supported compensation negotiations, ensuring alignment between management's goals and new hire expectations.
- Advised managers on best practices in managing employee relations issues.
- Worked closely with senior leadership to ensure alignment between company objectives and personnel decisions.
- Oversaw management of employee benefit plans, ensuring comprehensive support for health insurance coverage and 401 contributions.
Education
High School Diploma -
Salinas Adult School
Salinas, CaSkills
- Professionalism
- Staff training
- Team leadership
- Business Management
- Team Leadership
- Customer service
- Adaptability
- Operations oversight
- Customer service
- Sales support
Languages
- Spanish
- Fluent
References
References available upon request
Timeline
Assistant
Boot Barn
01.2026 - Current
Assistant Manager
Bath & Body Works
10.2024 - 01.2026
General Manager
Ulta Beauty
04.2023 - 09.2024
General Manager
Torrid
11.2022 - 04.2023
Service Manager
Ulta Beauty
03.2020 - 11.2022
Lingerie Manager
Victory secret
01.2017 - 03.2020
Personnel Manager
Walmart
10.2001 - 06.2016
High School Diploma -
Salinas Adult School