Lorena Dominguez Flores
Santa Fe,New Mexico
Summary
Dynamic customer service professional with extensive experience at Ojo Santa Fe Mineral Spring Resort, excelling in check-in coordination and concierge support. Recognized for fostering exceptional guest satisfaction through effective communication and multi-task management. Proven ability to handle cash transactions accurately while maintaining a welcoming environment. Committed to enhancing client experiences and operational efficiency.
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
Ojo Santa Fe Mineral Spring Rseort
03.2024 - 05.2025
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted with luggage handling, valet services and concierge services.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained high level of professionalism and discretion when dealing with guests.
- Facilitated and coordinated transportation services for guests.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
Medical Receptionist
Ultimate Eyecare
05.2023 - 03.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Customer Service Representative
JCPenney
02.2022 - 03.2023
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Baker
Best daze
Santa fe , Nm
02.2019 - 06.2022
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Maintained accurate inventory of baking supplies and ingredients.
Food runner / restaurant busser
La casa sena
Santa Fe, Nm
02.2014 - 06.2016
- Greeted customers and provided outstanding customer service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room and bar areas for signs of overcrowding.
- Offered product samples, answered questions and helped customers find items.
Education
High School Diploma -
Monte Del Sol Charter
Santa Fe Nm 05-2016
Skills
- Check-in coordination
- Concierge support
- Loyalty promotion
- Room charging
- Customer service
- Cash handling experience
- Payment processing
- Computer skills
- Language proficiency
- Reminder calls
- Outpatient care
- Multi-task management
- Team collaboration
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Guest Service Representative
Ojo Santa Fe Mineral Spring Rseort
03.2024 - 05.2025
Medical Receptionist
Ultimate Eyecare
05.2023 - 03.2024
Customer Service Representative
JCPenney
02.2022 - 03.2023
Baker
Best daze
02.2019 - 06.2022
Food runner / restaurant busser
La casa sena
02.2014 - 06.2016
High School Diploma -
Monte Del Sol Charter
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