Lorena Delgado
Ontario
Summary
Banking professional with extensive experience at US BANK, specializing in customer relationship management and loan processing. Demonstrated success in building strong client connections and effectively upselling financial products. Bilingual in Spanish, with a focus on compliance and enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Client relationship consultant
US BANK
Ontario
07.2022 - Current
- Assisted clients with account inquiries and product information.
- Educated customers on banking services and financial products.
- Processed transactions efficiently while maintaining compliance standards.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Modified, opened and closed customer accounts.
- Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.
Personal Banker
Wells Fargo
Ontario
06.2016 - 06.2022
- Processed customer transactions accurately and efficiently at a leading financial institution.
- Assisted clients with account inquiries and provided tailored banking solutions.
- Educated customers on available products and services to enhance their banking experience.
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Completed daily cash balancing and operated ATMs.
- Reviewed accounts for signs of fraud and turned over details to law enforcement officials.
- Negotiated terms of loans with clients based on their individual needs.
- Built positive and productive customer connections to drive consistent sales.
Loan Officer
BANK OF AMERICA
02.2011 - 12.2015
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Stay abreast of new types of loans and other financial services and products to meet customers' needs.
- Provided local coverage for Banking Centers and focus on building relationships, coaching banking center associates on mortgage product, how to identify mortgage opportunities and best practice referral strategies.
- Collaborated with clients to gather necessary financial documents and information.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Explained various types of loans available to customers and their associated terms and conditions.
- Improved loan applications and documentation by informing applicant of additional requirements.
Education
High School Diploma -
SOUTH GATE HIGH SCHOOL
South Gate, CAGED -
East Los Angeles College
Monterey Park, CASkills
- Banking
- Customer relationship management
- Loans
- Relationship building and management
- Spanish speaking
- Night and safe deposit procedures
- Positive attitude
- Upselling
- Problem solving
- Mortgage lending
- Attention to detail
- cash handling
- Money handling
- Adaptable and flexible
Languages
Spanish
Professional
Timeline
Client relationship consultant
US BANK
07.2022 - Current
Personal Banker
Wells Fargo
06.2016 - 06.2022
Loan Officer
BANK OF AMERICA
02.2011 - 12.2015
High School Diploma -
SOUTH GATE HIGH SCHOOL
GED -
East Los Angeles College