Lorena Cordova
City Clerk Specialist
Glendora
Summary
Responsible City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal, and verbal, and written communication skills.
Overview
20
20
years of professional experience
2
2
Languages
Work History
City Clerk Specialist
City Clerk’s Department, City of Glendora
01.2022 - Current
- Oversee the day-to-day functions of the City Clerk’s Office.
- Oversee the City Clerk’s Department budget; including preparing purchase orders and paying invoices.
- Serve as secretary to the Business Improvement District (BID) Advisory Board, Community Services Commission, Planning Commission, Library Board of Trustees, Traffic Safety Committee and Water Commission recording admin, compiling agendas, creating staff reports, and minutes. Reaching out to staff pre and post meetings to follow up on any documents associated to the meeting. Post their agendas and notices for public meetings per Brown Act.
- Serve as the secretary to the City Council meetings, creating staff reports, compiling minutes, presenting, posting city agendas and notices of public meetings per Brown Act.
- Comply documents associated with meetings using DocuSign to execute Resolutions, Ordinances and or minutes associated to those that have been approved and or affirmed.
- I serve as the Program Manager for the City of Glendora’s Passport Services Program as well as I am a certified Passport Agent to process passports.
- Serve as the point of contact for the City Clerk/Communications Director in attendance to Executive Team meetings.
Administrative Assistant
City Clerk’s Department, City of Glendora
01.2018 - 01.2022
- Oversee the day-to-day functions of the City Clerk’s office.
- Oversee the City Clerk’s Department budget.
- Serve as the Traffic Safety Committee and Water Commission Secretary, compile agendas, create staff reports and minutes. Post City agendas and notices of public meetings per Brown Act.
- Backup to the Deputy City Clerk/Records Manager to cover for City Council meetings.
- Assist in posting, creating minutes, and preparing for City Council meetings.
- Provide customer service at the counter.
- Responsible for processing Public Records request, Subpoenas and claims for the City.
- Responsible for processing US Passports
- Work closely with the City Manager creating Administrative Policies
- Process Resolutions and Ordinances for the City.
- Oversew the Boards, Commission, and Council’s Ethic Training and Brown Act.
Administrative Assistant
Community Services Department, City of Glendora
01.2013 - 01.2018
- Oversee the day-to-day functions of the Administration Division’s office.
- Oversee as the systems administrator for the Recreation software and lead the Activenet software transition.
- Served as the Human Resources Liaison and processing the part-time staff organizing livescan and onboarding documents.
- Supervise part-time staff, responsible for training all new staff hired in the department and assist in training of all Administrative Assistants citywide.
- Managed and oversee the Administration budget.
- Served as the Community Services Commission Secretary, compile agendas, create staff reports and minutes for several commissions. Post City agendas and notice of public meetings per Brown Act. Assist in create City Council resolutions and proclamations.
- Compile agendas and minutes for department staff meetings.
- Provide customer service at the counter and resolve issues and complaints from the public.
- Responsible for overseeing, working with, and troubleshooting many computer programs and software.
- Assisted in and worked local elections by assisting as a bilingual polling location and by assisting on election night collecting ballots and finalizing the ballot count.
- Substituted for other departments as a secretary for City Council, Planning Commission, and Water Commission meetings.
- Receive and prepare all public records request for the Department.
- Evaluate staff and responsible for assisting in Human Resource Department functions such as Personal Action Forms and Final Separation Forms. Responsible for all staff evaluations submitted to the Human Resources Department.
- Oversee Records Management related to the Department while maintaining and updating variety of logs. Oversee the retention schedule for the department.
- Serve as the department liaison between City staff and outside agencies.
- Create procedure manuals and department policies.
- Oversaw the publication of the quarterly Department Recreation Activity brochure.
- Managed department’s publicity by creating flyers and maintaining the department's website and social media content.
- Team member of the EOC by providing food for staff that are out in the field.
- Applied for and received recognition for the Playful City 2015 and 2016.
- Composed letters and correspondence to residents of the community with departmental information.
Senior Office Assistant
Community Services Department, City of Glendora
01.2006 - 01.2013
- Assisted in the development and monitoring of goals and objectives for the department.
- Wrote department policies.
- Managed Community Services Department budget
- Liaison for the Committee's and Commission
- Developed and maintained the city website.
- Developed BID packets for construction projects.
- Heavy Customer Service; answering phones, taking registration, taking facility reservations and processing tree service requests. Treat the public with a friendly courteous and pleasant manner.
- Responsible for inputting all data into the recreation software program Activenet.
- Conducted research for inquiries from the public; provide staff assistance to the City Clerk’s Office.
- Worked in all city special events.
- Served as an acting secretary to run City Council meetings.
- Facilitated telephone and email communication with staff.
Office Assistant/Office Aide II/Scorekeeper
Community Services Department, City of Glendora
01.2006 - 01.1998
- Front desk coverage and screening telephone calls. Providing information in person and over the telephone regarding public information.
- Responsible for enrolling patrons into activities.
- Handling tree service requests.
- Assisted in City Special Events.
- Responsible in making copies and faxes.
- Served as backup in other Divisions.
- Facilitated telephone and email communication with staff.
Education
Bachelor’s degree - Business Administration
CALIFORNIA BAPTIST UNIVERSITY
Riverside12-2025
Associates Degree - Language Arts
CITRUS COLLEGE
Glendora01.2019
Skills
City Clerk functions
Agenda preparation
Minutes compilation
Document compliance
Records management
Passport processing
Customer service
Administrative policies
Software troubleshooting
Budget management
Meeting coordination
Public records processing
Accomplishments
- Achieved new agenda software by introducing AgendaLink for legislative body board tasks.
Timeline
City Clerk Specialist
City Clerk’s Department, City of Glendora
01.2022 - Current
Administrative Assistant
City Clerk’s Department, City of Glendora
01.2018 - 01.2022
Administrative Assistant
Community Services Department, City of Glendora
01.2013 - 01.2018
Senior Office Assistant
Community Services Department, City of Glendora
01.2006 - 01.2013
Office Assistant/Office Aide II/Scorekeeper
Community Services Department, City of Glendora
01.2006 - 01.1998
Associates Degree - Language Arts
CITRUS COLLEGE
Bachelor’s degree - Business Administration
CALIFORNIA BAPTIST UNIVERSITY