Lorena Bedolla
Carlsbad
Summary
Dedicated professional with strong skills in effective communication and customer service. Expertise in staff supervision and organizational management, contributing to enhanced resident satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Supervisor Med Tech
Seacrest Village Retirement Communities
Encinitas, California
08.2016 - Current
- Assisted in coordinating daily activities for residents in a supportive community environment.
- Supervised staff to ensure compliance with health and safety regulations.
- Facilitated communication between residents, families, and medical staff for effective care.
- Organized recreational programs that increased resident engagement and fostered social interaction.
- Managed inventory of supplies to maintain operational efficiency within the facility.
- Trained new staff on procedures and policies to ensure quality service delivery.
- Monitored resident needs and communicated changes to healthcare personnel for timely interventions.
- Implemented feedback systems that gathered resident input to enhance satisfaction with services.
- Collected and processed biological samples for laboratory analysis.
- Assisted healthcare professionals in patient care and treatment procedures.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Administered medications according to physician instructions.
Office Assistant
ResCare Workforce Services
Oceanside, California
03.2016 - 08.2016
- Maintained organized filing systems for client records, enhancing accessibility and retrieval of information.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Provided administrative support to team members and management.
- Developed and updated informational materials for client outreach efforts.
- Handled correspondence and ensured timely responses to client inquiries, improving client satisfaction.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, and scanned documents to streamline workflow and support efficient operations.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Caregiver
Aegis Living at Shadowridge
Vista, California
03.2014 - 12.2015
- Assisted residents with daily living activities and personal care needs.
- Provided companionship and emotional support to improve residents' emotional health and overall well-being.
- Facilitated participation in activities of daily living to uphold residents' personal dignity and enhance quality of life.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Maintained a clean, safe, and comfortable living environment for residents.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Documented care provided and reported any concerns to nursing staff promptly.
Education
CNA Certificate -
Healthcare Academy of California
Oceanside, CA10-2016
High School Diploma -
Major General Raymond Murray HS
Vista, CA06-2014
Skills
- CNA Certified #00910293
- Patient care
- Electronic charting
- Staff supervision
- Staff training
- Schedule organization
- Knowledgeable in medical terminology
- Time management
- Problem solving
- Customer service
- Bilingual: English / Spanish
- Effective communication
- Training and mentoring
References
References available upon request.
Timeline
Assistant Supervisor Med Tech
Seacrest Village Retirement Communities
08.2016 - Current
Office Assistant
ResCare Workforce Services
03.2016 - 08.2016
Caregiver
Aegis Living at Shadowridge
03.2014 - 12.2015
High School Diploma -
Major General Raymond Murray HS
CNA Certificate -
Healthcare Academy of California