Lorena Avila
San Diego,CA
Summary
Dynamic and bilingual professional with experience at Imperial Dental Group, excelling in appointment scheduling and customer service. Proven ability to resolve issues swiftly while maintaining confidentiality. Skilled in Dentrix Ascend and adept at multitasking, fostering a welcoming environment that enhances client satisfaction and supports organizational goals.
Dedicated Front Office Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Imperial Dental Group
04.2024 - Current
- Greeted an average of 25 guests a day at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of sensitive data to protect customer and business information.
Behavioral Job Coach
PRIDE Industries
08.2022 - 04.2024
- Counseled between 4-6 clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Kept detailed records of individual histories, scores, and documents.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Developed and maintained relationships with community resources to support job coaching.
- Assisted individuals with addressing disabilities and developing career plans.
Education
GED -
San Diego High
San Diego, CA05.2005
Skills
- Fluent in English and Spanish
- Document management
- Multitasking and organization
- Listening skills
- Skilled in Dentrix Ascend
- Appointment scheduling
- Telephone etiquette
- Cash handling
- Office organization
Languages
English
Native or Bilingual
ASL
Limited Working
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Imperial Dental Group
04.2024 - Current
Behavioral Job Coach
PRIDE Industries
08.2022 - 04.2024
GED -
San Diego High
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