Summary
Overview
Work History
Education
Skills
Timeline

Lorelei Heisler

Surrey,BC

Summary

Experience delivering superior customer service and administrative excellence.


I have enjoyed my years of service in an office setting, however, I am currently looking to continue being of service in a remote employment opportunity.

Overview

39
39
years of professional experience

Work History

Receptionist

Murphy Battista LLP
03.2020 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as photocopying, scanning, and faxing documents.
  • Routed incoming mail and messages to relevant personnel without delay.

Receptionist

McQuarrie
11.2019 - 02.2020
  • Providing customer service via telephone and in person
  • Use of Cisco Telephone system; Jabber
  • Use of World Docs and PC Law.

Receptionist

Westland Insurance
01.2017 - 11.2019
  • Providing superior customer service via telephone and in person for Westland Claims and Guardian Risk Claims
  • Mail/courier of correspondence and cheques for both Westland Claims and Guardian Risk Claims.

Receptionist

H & R Block
01.2014 - 05.2014
  • Greeting clients, answering general inquiries, collecting information and receiving payment using POS machine
  • Sorting information for easier completion of taxation returns
  • Maintaining current year and previous year filing systems.

Marketing Coordinator

Longwave Group
01.2012 - 10.2013
  • Maintain a marketing email list
  • Working with media and arranging interviews for Mr
  • Gordon, Owner
  • Publishing articles using InDesign software.

Sales Clerk

Albany Books
08.2009 - 12.2011
  • Providing superior customer service.

Receptionist

New Day Personal Training
01.2008 - 05.2008
  • Reception/Sales duties.

Clinic Administrator

Panacea Clinic
09.2006 - 08.2007
  • Using my prior supplementation/Live Blood Analysis experience, meeting needs of clientele via telephone and in person
  • Using Word, Clinic Essentials and Outlook software programs
  • Reception, scheduling/confirmation of appointments, filling supplement orders, maintaining client files, making deposits
  • In addition to my own administrative/reception duties, assisting all other staff when required to do so.

Receptionist

Holy Family Parish
01.2001 - 05.2005
  • Meeting the needs of clientele via telephone and in person
  • Using Word Perfect and Word software programs
  • Maintaining computer and physical file records
  • In addition to my own secretarial/reception duties, assisting all staff when required to do so.

Owner/Nutritional Consultant

Alleviation Alternatives
08.1995 - 09.1999
  • This was an alternative to traditional medicine business using a process called Photo-Comparative Live Blood Cell Analysis
  • The selling of nutritional supplements was the second component of this business
  • Maintained a client base of 1,000 individuals, varying in age from 2 months to 100 years of age
  • Maintained Accounts Receivable, Accounts Payable, Bank Deposits and Credit Card Vouchers
  • Maintained an inventory of nutritional supplements
  • Scheduled all appointments
  • Knowledge base of many herbs and vitamins as they pertain to positive health.

Executive Secretary

CKCK/CKIT-FM Radio
05.1984 - 08.1987
  • Fast-paced position with hourly, daily, weekly and monthly deadlines
  • Responsible to the General Sales Manager and the Production Manager and their support staff
  • Able to prioritize and organize a high-volume workload.

Education

Post High Secretarial Science Diploma -

Yorkton Regional High School, Yorkton, SK
06.1980

Completed Year 1 Administration -

University of Regina, Regina, SK
06.1979

Graduated High School -

Lethbridge Collegiate Institute, Lethbridge, AB
06.1978

Skills

  • Customer/Client relations
  • Administrative Support
  • Mail distribution
  • Call Answering and Routing

Timeline

Receptionist - Murphy Battista LLP
03.2020 - 08.2023
Receptionist - McQuarrie
11.2019 - 02.2020
Receptionist - Westland Insurance
01.2017 - 11.2019
Receptionist - H & R Block
01.2014 - 05.2014
Marketing Coordinator - Longwave Group
01.2012 - 10.2013
Sales Clerk - Albany Books
08.2009 - 12.2011
Receptionist - New Day Personal Training
01.2008 - 05.2008
Clinic Administrator - Panacea Clinic
09.2006 - 08.2007
Receptionist - Holy Family Parish
01.2001 - 05.2005
Owner/Nutritional Consultant - Alleviation Alternatives
08.1995 - 09.1999
Executive Secretary - CKCK/CKIT-FM Radio
05.1984 - 08.1987
Yorkton Regional High School - Post High Secretarial Science Diploma,
University of Regina - Completed Year 1 Administration,
Lethbridge Collegiate Institute - Graduated High School,

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Lorelei Heisler