Overview
Work History
Education
Skills
Clinical Expirience
Timeline
Generic

Lorelei Friedman

Rohnert Park,CA

Overview

5
5
years of professional experience

Work History

Server Shift Leader

Pongos Kitchen And Tap
02.2022 - 07.2022
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Ensure cleanliness of restraint and that everything is stocked and ready for food service
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • process all payments, count and close our cash register and give appropriate change to cash transactions
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Barista

Starbucks
12.2019 - 07.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

CNA

Apple Valley Post-Acute Rehab
12.2021 - 05.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Lifeguard

City Of Martinez
05.2017 - 09.2019
    • Monitored safety of guests in and around swimming pool.
    • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
    • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
    • Attentively monitored swimmers to identify distress.
    • Checked pool and surrounding areas for hazardous conditions.
    • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
    • Entered water immediately to pull struggling swimmers to safety.
    • Detailed safety rules and procedures regarding activities to customers and guests.
    • Saved distressed persons using rescue techniques and equipment.
    • Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.

Education

Bachelor of Science - Nursing

Sonoma State University
Rohnert Park, CA
05.2024

No Degree - CNA

Pass Institute
Pittsburg, CA
12.2021

High School Diploma -

Alhambra Senior High School
Martinez, CA
05.2020

Skills

  • Bedside manner
  • Attention to Detail
  • Vital signs
  • Emergency Response
  • Administering Medications
  • Supporting Personal Needs
  • Feeding Assistance
  • Conflict Mediation
  • Client documentation
  • Excellent Memory
  • Time Management
  • Safety Precautions
  • Medical Equipment Operation
  • EMR / EHR
  • Direct Patient Care

Clinical Expirience

I completed 180 hours in the Sutter Emergency Room Santa Rosa for my preceptorship

Timeline

Server Shift Leader

Pongos Kitchen And Tap
02.2022 - 07.2022

CNA

Apple Valley Post-Acute Rehab
12.2021 - 05.2022

Barista

Starbucks
12.2019 - 07.2022

Lifeguard

City Of Martinez
05.2017 - 09.2019

Bachelor of Science - Nursing

Sonoma State University

No Degree - CNA

Pass Institute

High School Diploma -

Alhambra Senior High School

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Lorelei Friedman