Lorelei Dumont
Battleford,SK
Summary
With a track record of enhancing client satisfaction and retention through exceptional customer service and strong relationship-building skills. Proven in accounting processes and customer relations, demonstrated by improved accuracy. Achieved a high client retention rate by anticipating needs and providing timely solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Credit Accountant
Discovery COOP
10.2023 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts & prepared statements
- Improved credit risk management by implementing effective underwriting procedures.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Referred delinquent accounts to collections department or outside resources.
- Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
Customer Service Coordinator
Cargill
03.2013 - 10.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in brainstorming sessions, contributing innovative ideas that informed marketing strategy development.
Account Manager
Battleford Agencies
03.2008 - 03.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
Education
High School Diploma -
NBCHS
North Battleford, SK06.1995
Skills
- Accounts Receivable
- Invoice balancing
- Customer Relations
- Attention to Detail
- Decision-Making
- Team Collaboration
- Accounting Processes
Timeline
Credit Accountant
Discovery COOP
10.2023 - Current
Customer Service Coordinator
Cargill
03.2013 - 10.2023
Account Manager
Battleford Agencies
03.2008 - 03.2013
High School Diploma -
NBCHS
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