Loreine Laila Kyombe
Calgary,Canada
Summary
Operations professional with focus on streamlining processes and enhancing efficiency. Known for strong team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in process improvement and resource management.
Overview
5
5
years of professional experience
Work History
Operations associate PT
Garage Clothing
10.2024 - Current
- Providing support to the sales floor team by maintaining the stockroom and replenishing the sales floor
- Managing inventory through shipment processing
- Picking, packing, and preparing items for shipment to customers
- Sorting and organizing products in the stockroom to ensure efficient access and storage for all merchandise
- Adhering to safety protocols and ensuring that the stockroom is organized to minimize hazards and comply with regulation
Flight Attendant
Air Canada Rouge
10.2023 - 12.2024
- Setting the tone for the flight, briefing the crew on safety and service, and ensuring crew manuals are up to date
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
- Resolved passenger situations during flights involving disorderly passengers and medical emergencies
- Answered passengers' questions and provided solutions to issues arising during flights
- Ensure the safety and comfort of customers onboard aircraft
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements in English and French
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
- Service director qualified
Receptionist & Decorator
Angelic Décor & Accessories
01.2023 - 01.2024
- Greet and welcome customers while also providing a positive first impression
- Answer phone calls, book appointments and answer inquiries adequately
- Set up and take down of reception decorations
- Resolved over the phone inquiries
- Handled customer service issues calmly and professionally
Sales Associate
Plato’s Closet
02.2023 - 10.2023
- Greeted customers and made them feel comfortable
- Interacts with customers, offering assistance and responding to queries about products and purchases
- Operated cash register, handled cash payments, and credit card processing
- Handled refunds, exchanges and returns
- Inventory management on the buy counter and store maintenance
OSR Agent
Dexterra
04.2022 - 08.2022
- Provided quality service through high communication, attention to detail, and active listening
- Answered customer questions about directions, airport rules, and important information
- Assisted passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
- Always greeted passengers in a friendly manner “Hello Bonjour”
- Controlled the backflow of passengers into controlled/restricted areas
- Provided extra services of products to passengers that asked/needed (wheelchair services, electric carts, etc.)
Sales Associate
Journeys
04.2021 - 06.2021
- Worked with store management in the opening, closing and operating the retail facility
- Carried out day-to-day duties accurately and efficiently
- Maintained a neat and orderly work area, both in the stockroom and sales floor
- Upholding customer service standard
Education
Diploma - Legal Assistant
SAIT
Calgary, AB04-2027
Skills
- Customer service
- Verbal and written communication
- Operational efficiency
- Problem-solving
- Critical thinking
- Teamwork and collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Operations associate PT
Garage Clothing
10.2024 - Current
Flight Attendant
Air Canada Rouge
10.2023 - 12.2024
Sales Associate
Plato’s Closet
02.2023 - 10.2023
Receptionist & Decorator
Angelic Décor & Accessories
01.2023 - 01.2024
OSR Agent
Dexterra
04.2022 - 08.2022
Sales Associate
Journeys
04.2021 - 06.2021
Diploma - Legal Assistant
SAIT