Operations professional with focus on streamlining processes and enhancing efficiency. Known for strong team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in process improvement and resource management.
Overview
5
5
years of professional experience
Work History
Operations associate PT
Garage Clothing
10.2024 - Current
Providing support to the sales floor team by maintaining the stockroom and replenishing the sales floor
Managing inventory through shipment processing
Picking, packing, and preparing items for shipment to customers
Sorting and organizing products in the stockroom to ensure efficient access and storage for all merchandise
Adhering to safety protocols and ensuring that the stockroom is organized to minimize hazards and comply with regulation
Flight Attendant
Air Canada Rouge
10.2023 - 12.2024
Setting the tone for the flight, briefing the crew on safety and service, and ensuring crew manuals are up to date
Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
Resolved passenger situations during flights involving disorderly passengers and medical emergencies
Answered passengers' questions and provided solutions to issues arising during flights
Ensure the safety and comfort of customers onboard aircraft
Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements in English and French
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
Service director qualified
Receptionist & Decorator
Angelic Décor & Accessories
01.2023 - 01.2024
Greet and welcome customers while also providing a positive first impression
Answer phone calls, book appointments and answer inquiries adequately
Set up and take down of reception decorations
Resolved over the phone inquiries
Handled customer service issues calmly and professionally
Sales Associate
Plato’s Closet
02.2023 - 10.2023
Greeted customers and made them feel comfortable
Interacts with customers, offering assistance and responding to queries about products and purchases
Operated cash register, handled cash payments, and credit card processing
Handled refunds, exchanges and returns
Inventory management on the buy counter and store maintenance
OSR Agent
Dexterra
04.2022 - 08.2022
Provided quality service through high communication, attention to detail, and active listening
Answered customer questions about directions, airport rules, and important information
Assisted passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
Always greeted passengers in a friendly manner “Hello Bonjour”
Controlled the backflow of passengers into controlled/restricted areas
Provided extra services of products to passengers that asked/needed (wheelchair services, electric carts, etc.)
Sales Associate
Journeys
04.2021 - 06.2021
Worked with store management in the opening, closing and operating the retail facility
Carried out day-to-day duties accurately and efficiently
Maintained a neat and orderly work area, both in the stockroom and sales floor