Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Loreine Laila Kyombe

Calgary,Canada

Summary

Operations professional with focus on streamlining processes and enhancing efficiency. Known for strong team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in process improvement and resource management.

Overview

5
5
years of professional experience

Work History

Operations associate PT

Garage Clothing
10.2024 - Current
  • Providing support to the sales floor team by maintaining the stockroom and replenishing the sales floor
  • Managing inventory through shipment processing
  • Picking, packing, and preparing items for shipment to customers
  • Sorting and organizing products in the stockroom to ensure efficient access and storage for all merchandise
  • Adhering to safety protocols and ensuring that the stockroom is organized to minimize hazards and comply with regulation

Flight Attendant

Air Canada Rouge
10.2023 - 12.2024
  • Setting the tone for the flight, briefing the crew on safety and service, and ensuring crew manuals are up to date
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
  • Resolved passenger situations during flights involving disorderly passengers and medical emergencies
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Ensure the safety and comfort of customers onboard aircraft
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements in English and French
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
  • Service director qualified

Receptionist & Decorator

Angelic Décor & Accessories
01.2023 - 01.2024
  • Greet and welcome customers while also providing a positive first impression
  • Answer phone calls, book appointments and answer inquiries adequately
  • Set up and take down of reception decorations
  • Resolved over the phone inquiries
  • Handled customer service issues calmly and professionally

Sales Associate

Plato’s Closet
02.2023 - 10.2023
  • Greeted customers and made them feel comfortable
  • Interacts with customers, offering assistance and responding to queries about products and purchases
  • Operated cash register, handled cash payments, and credit card processing
  • Handled refunds, exchanges and returns
  • Inventory management on the buy counter and store maintenance

OSR Agent

Dexterra
04.2022 - 08.2022
  • Provided quality service through high communication, attention to detail, and active listening
  • Answered customer questions about directions, airport rules, and important information
  • Assisted passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
  • Always greeted passengers in a friendly manner “Hello Bonjour”
  • Controlled the backflow of passengers into controlled/restricted areas
  • Provided extra services of products to passengers that asked/needed (wheelchair services, electric carts, etc.)

Sales Associate

Journeys
04.2021 - 06.2021
  • Worked with store management in the opening, closing and operating the retail facility
  • Carried out day-to-day duties accurately and efficiently
  • Maintained a neat and orderly work area, both in the stockroom and sales floor
  • Upholding customer service standard

Education

Diploma - Legal Assistant

SAIT
Calgary, AB
04-2027

Skills

  • Customer service
  • Verbal and written communication
  • Operational efficiency
  • Problem-solving
  • Critical thinking
  • Teamwork and collaboration

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Operations associate PT

Garage Clothing
10.2024 - Current

Flight Attendant

Air Canada Rouge
10.2023 - 12.2024

Sales Associate

Plato’s Closet
02.2023 - 10.2023

Receptionist & Decorator

Angelic Décor & Accessories
01.2023 - 01.2024

OSR Agent

Dexterra
04.2022 - 08.2022

Sales Associate

Journeys
04.2021 - 06.2021

Diploma - Legal Assistant

SAIT
Loreine Laila Kyombe