Alexis Lorefice
Pickering,ON
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Head Chef
Belaggios Gelato
05.2011 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Caregiver
Imagine Respite Services
08.2019 - 10.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Concentrix
06.2015 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Private Investigative Services
Defend-it Legal Services
Pickering, ON12-2024
OCC - CDSW
Trillium College
Oshawa, ON09-2021
Skills
- Investigative techniques
- Evidence analysis
- Surveillance practices
- Case management
- Critical thinking
- Attention to detail
- Customer service
- Team management
- Team leadership
- Quality assurance
Languages
English
Native or Bilingual
Timeline
Caregiver
Imagine Respite Services
08.2019 - 10.2022
Customer Service Representative
Concentrix
06.2015 - 06.2017
Head Chef
Belaggios Gelato
05.2011 - Current
Private Investigative Services
Defend-it Legal Services
OCC - CDSW
Trillium College
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