Loreen Piehl-Wiedemann
Medicine Hat,AB
Summary
Accomplished Production Operations Manager at CHAT TV, I leveraged strong communication and team management skills to enhance operational efficiency and foster a collaborative work environment. Spearheaded initiatives that significantly reduced product defects and streamlined processes, demonstrating adaptability and a results-driven approach. My leadership resulted in improved productivity and a positive organizational culture, aligning with employer-desired outcomes.
Overview
18
18
years of professional experience
Work History
Travel Consultant
Appealing Travel
06.2019 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
Tourism Coordinator & Trade Show Coordinator
Medicine Hat Chamber of Commerce
05.2006 - 07.2010
- Developed strong partnerships with local businesses at popular tourist destinations to provide added value services for clients during their trips.
- Mentored new hires by providing comprehensive training on various aspects of the tourism industry enhancing their expertise and skills.
- Established strong relationships with local vendors for exclusive deals, enhancing the overall travel experience for clients.
- Streamlined booking processes by implementing efficient reservation systems, reducing wait times and errors.
- Actively participated in community outreach programs to promote local attractions and boost regional tourism.
- Provided exceptional customer service throughout each stage of the booking process, leading to repeat business and referrals.
- Organize the Spring, Fall and Oil and Gas Trade Shows from beginning to end.
Education
Diploma - Broadcasting
Mount Royal College
Calgary, AB04.1980
Diploma - Tourism And Travel
Medicine Hat College
Medicine Hat, AB04.2002
Skills
- Strong Communication Skills
- Team Management
- Budget Planning
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Problem-solving abilities
- Reliability
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Team building
- Self Motivation
- Multimedia production
- Research
- Digital Media
Additional Information
My whole career, I have been an active volunteer with organizations such as but not limited to:
Fifth Avenue Memorial United Church
Royal Canadian Legion
Medicine Hat Stampede
Beta Phi
Salvation Army/FAM - Christmas Turkey Supper
Alberta Summer Games
Medicine Hat Food Bank - Board member
Business & Professional Women
Medicine Hat Kinsmen
Canadian Cancer Society
Timeline
Travel Consultant
Appealing Travel
06.2019 - Current
Tourism Coordinator & Trade Show Coordinator
Medicine Hat Chamber of Commerce
05.2006 - 07.2010
Diploma - Broadcasting
Mount Royal College
Diploma - Tourism And Travel
Medicine Hat College
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