LOREDANA CRISTINA SAFTOIU
Vancouver,BC
Summary
Positive and upbeat attitude while greeting and interacting with customers. Accurate when entering information in MS Office and keeping organized filing systems. Fast learning and ability to handle multiple priorities with positive attitude. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Coffee Shop Worker
Serra Coffee And Restaurant
11.2016 - 03.2020
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Hotel Receptionist
Duca D'Este
06.2011 - 12.2014
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Receptionist Hotel and Spa
Victoria Terme And Spa
01.2009 - 05.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Medical Receptionist
Family Doctor Masi Franco
05.2006 - 08.2008
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Education
High School Diploma -
Institute of Linguistics Isabella D Este
Roma, Italy07.2004
Skills
- Ordering Procedures
- Scheduling
- File Management
- Office Management
- Payment Collection
- MS Office
Languages
Romanian
Native or Bilingual
Italian
Native or Bilingual
English
Limited Working
Spanish
Professional Working
Timeline
Coffee Shop Worker
Serra Coffee And Restaurant
11.2016 - 03.2020
Hotel Receptionist
Duca D'Este
06.2011 - 12.2014
Receptionist Hotel and Spa
Victoria Terme And Spa
01.2009 - 05.2011
Medical Receptionist
Family Doctor Masi Franco
05.2006 - 08.2008
High School Diploma -
Institute of Linguistics Isabella D Este
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