Loreana Bentolila
Navan,ON
Summary
Driven professional with a proven track record at Beacon Hill Dental Center, excelling in dental terminology and exceptional customer service. Demonstrated expertise in HIPAA compliance and administrative support, enhancing patient satisfaction and operational efficiency. Achieved significant improvements in appointment scheduling accuracy and records management, contributing to a positive and results-driven work environment.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Beacon Hill Dental Center
06.2022 - 10.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Assistant
Smyth Dental Center
07.2019 - 03.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sterilized rooms and prepped equipment and instruments for 12 procedures daily.
House Cleaner
Euroshine
02.2018 - 02.2019
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
Education
Diploma - Dental Assisting
Canadian National Institute of Health
Ottawa, ON05.2019
No Degree - Dental Hygiene
Canadian National Institute of Health
Ottawa, ONDiploma - English As A Second Language
Algonquin College
Ottawa, ON06.2016
High School Diploma -
Humboldt High School
Venezuela06.2013
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Records Management
- HIPAA Compliance
- Billing Procedures
- Data Entry
- Administrative Support
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Beacon Hill Dental Center
06.2022 - 10.2022
Dental Assistant
Smyth Dental Center
07.2019 - 03.2020
House Cleaner
Euroshine
02.2018 - 02.2019
Diploma - Dental Assisting
Canadian National Institute of Health
No Degree - Dental Hygiene
Canadian National Institute of Health
Diploma - English As A Second Language
Algonquin College
High School Diploma -
Humboldt High School
Similar Profiles
MARIELA CALDERONMARIELA CALDERON
Assistant Director Of Nursing at Beacon Hill Health CenterAssistant Director Of Nursing at Beacon Hill Health Center
Kelly LandrethKelly Landreth
Nurse Assistant at Beacon Hill Rehabilitation CenterNurse Assistant at Beacon Hill Rehabilitation Center
Evelyn OrtizEvelyn Ortiz
Clinical Office Manager at Dental Center Of Aspen HillClinical Office Manager at Dental Center Of Aspen Hill