Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Languages
Timeline
Generic

Loreal Oresanya

Vancouver,BC

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus with a positive and passionate attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Server Trainer, Server, Desk Supervisor

THE OLD SPAGHETTI FACTORY
10.2021 - Current
  • Effectively taking orders while navigating through a busy environment
  • Greeting customers with an uplifting and cheerful attitude
  • Creating friendly connections to make the dining experience enjoyable.
  • Mentored new hires through training processes, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Customer Consultant

THE BODY SHOP
11.2022 - Current
  • Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
  • Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
  • Provided expert guidance on products and services, helping customers make informed decisions that best suited their needs.
  • Cultivated a positive work environment that fostered teamwork and collaboration among peers.
  • Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.

Actress, Talent

LUCAS TALENT
03.2023 - Current
  • Delta Airlines Commercial
  • Google AI commercial
  • MANIGMA, Short film
  • INCONVINECE, Short film

Server

MAMA LA
09.2020 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Taking orders over the phone and to dine-in customers
  • Packaging food, making drinks and sandwiches

Crew Member, Crew Trainer

MCDONALDS
07.2018 - 09.2021
  • Proficient in safely handling food and delivering expectations in a timely manner
  • Excellent in working with cash registers and order taking
  • Great team spirit and working along with others
  • Providing outstanding customer service to all guests.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

Biological Sciences

The University of Lethbridge
Lethbridge, AB

Actg For Film And Television

Vancouver Film School
Vancouver, BC
12.2022

High School Diploma -

Catholic Central High School
Lethbridge, AB
2020

Chinook High School
Lethbridge, AB
2018

Skills

  • Excels in stressful situations
  • Time management
  • Clear Communication
  • Guest Engagement
  • Learns quickly
  • Critical thinking
  • Exceptional customer service
  • Complaint Handling

Accomplishments

  • Vancouver Film School Valedictorian!
  • Secured 2 commercial acting jobs within 4 months.

Volunteer Experience

  • 08/2017-11/2019, Good Samaritan Society, Handled food and provided dinner for the elderly. Helped to wipe down counters and mop floors for the morning staff the next day. Occasionally helped some of the elderly with their shopping necessities. Performed other duties when assigned and assisted workers with needs in properly caring for the elderly.
  • 09/2019-10/2019, St. Patrick Fine Arts Elementary, Worked with multiple children, whether it be if they needed help with their school work or if it was to assist them with their reading and writing skills. Also helped the teacher with any filing and paperwork needed.

Languages

English
Native or Bilingual

Timeline

Actress, Talent

LUCAS TALENT
03.2023 - Current

Customer Consultant

THE BODY SHOP
11.2022 - Current

Server Trainer, Server, Desk Supervisor

THE OLD SPAGHETTI FACTORY
10.2021 - Current

Server

MAMA LA
09.2020 - 09.2021

Crew Member, Crew Trainer

MCDONALDS
07.2018 - 09.2021

Biological Sciences

The University of Lethbridge

Actg For Film And Television

Vancouver Film School

High School Diploma -

Catholic Central High School

Chinook High School

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Loreal Oresanya